Relativity Administrator

About the role

CGS is seeking a Relativity Administrator to support the legal organization within a large Federal agency. The position requires a strong eDiscovery background, excellent client service skills, and experience with cross-functional teams.

Responsibilities

• Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders
• Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools
• Aid in the scheduling of customer deliverables through the internal workflow system
• Provide swift and accurate responses to day-to-day customer requests and support tickets
• Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions
• Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer
• Participate in the development of new processes and technology enhancements to promote efficiency
• Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals
• Serve as a key stakeholder in the development of technical project documentation
• Develop strong partnerships with clients and support Leidos team leaders in order to contribute to the delivery of stellar customer service
• Assist management and customers in other client service tasks as needed

Qualifications

• U.S. Citizen
• Ability to obtain a U.S. Government Public Trust security clearance (active clearance preferred)
• Bachelor's (or equivalent) degree
• Minimum of 7 (seven) years of litigation, eDiscovery, or technical support experience, with a focus on client solutions
• Excellent communication, presentation, and interpersonal skills with both eDiscovery technical teams and non-technical business leaders
• Experience and familiarity with eDiscovery Services covering all realms of the eDiscovery Reference Model (EDRM)
• Must be able to work remotely
• Prior work with SQL tables, scripting, and Relativity templates and applications
• Proficiency in Microsoft applications
• Relativity Certified Administrator or other certifications
• Federal Agency issued security clearance