Relationship Specialist

About the Role

This role involves processing and closing consumer and commercial loans, providing excellent service to members and bankers, and managing various aspects of the loan and deposit processes. The position requires adherence to federal laws, strong ethical standards, and the ability to work independently and as part of a team.

Responsibilities

• Loan Process:
  • Process and close consumer and commercial loans accurately and efficiently.
  • Input loan requests into loan summary and current system platforms.
  • Prepare Debt Summary (if applicable).
  • Coordinate collection of business tax returns, financial statements, personal tax returns, credit reports, and other required financials.
  • Prepare requests for Credit Analysis and forward packages to Loan Administration.
  • Communicate with Credit Analysis regarding additional information.
  • Assist with compiling approval packages for submission to approving entities.
  • Meet with members for loan closings, review signed documents, and ensure completeness.
  • Package loan documents for transmittal to Loan Services.
  • Follow up and clear outstanding exceptions.
  • Prepare loan payoff quotes, accept payoff checks, and monitor maturing loans/credit lines.
  • Monitor past due loan payments and update comments weekly.
  • Monitor maturing Letters of Credit and coordinate renewals.
  • Meet with Officers weekly to manage the loan pipeline.
  • Correct collateral exceptions on loans.
• Deposit Process:
  • Serve as the contact person for member service assistance with assigned Officers’ portfolios.
  • Process fund transfers, wire transfers, and stop payments.
  • Safeguard member information and communications.
  • Follow up and clear outstanding deposit exceptions.
  • Pull reports for Officers as needed.
  • Meet with Officers weekly to manage business development.
  • Open accounts, assist with account research, and coordinate member needs with appropriate departments.
  • Assist members with ordering checks, ATM/Debit cards, and online banking enrollment.
  • Assist Officers with sales calls as requested.
• Core Responsibilities:
  • Adhere to federal laws, rules, and regulations, including AML and BSA.
  • Perform other duties as assigned.

Requirements

• Strong work ethic and high motivation to deliver financial services with ethical standards.
• Ability to work independently and as part of a team, using sound judgment.
• Computer proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Supportive of team goals and initiatives.
• Ability to listen well and resolve member issues positively.
• Multi-tasking capabilities and ability to learn new processes effectively.
• Ability to learn new product information and promote benefits to members.

Qualifications

• Desired: 3-5 years of banking experience.
• Desired: Previous experience with LaserPro, Insight, and BakerHill programs.

Physical Requirements

• Ability to communicate verbally and via email.
• Occasionally exert up to 10 pounds of force, use arms and legs, and sit most of the time.
• Close visual acuity for analyzing data, viewing computer terminals, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.