Relationship Representative (Teller)

About the role

At Dow Credit Union, we are seeking a part-time Relationship Representative (Teller) to join our branch team. You will be the welcoming face of the credit union, assisting members with transactions, answering questions, and helping them identify solutions that support their financial goals.

Responsibilities

• Accurately process deposits, withdrawals, transfers, loan payments, check cashing, and other financial transactions.
• Aid members with basic account questions and service requests.
• Identify member needs and recommend products and services that can help achieve their financial goals.
• Protect member information and assets by following established security procedures and identity verification practices.
• Balance daily transactions and maintain cash drawer accuracy.
• Perform account maintenance and support activities, including updating member information and opening additional account types.
• Build positive relationships that create a personalized and welcoming member experience.
• Meet or exceed service, production, and sales goals while maintaining high-quality standards.
• Support branch operations and assist with additional responsibilities as needed.

Requirements

• A high school diploma or equivalent is required.
• Previous cash handling or customer service experience is preferred.
• Strong communication and interpersonal skills are essential.
• The ability to provide professional, courteous service in a variety of situations is necessary.
• An attention to detail and commitment to accuracy are key.
• Basic math and problem-solving skills are required.
• The ability to work independently while following established procedures is important.
• Flexibility to work varying schedules, including Saturdays, and travel between branch locations as needed is required.

Qualifications

We are looking for individuals who have genuine care and concern for our members and conduct themselves with integrity and professionalism. We offer competitive pay, excellent benefits, and a positive work culture.

Skills

• Excellent communication and interpersonal skills.
• Attention to detail and accuracy.
• Basic math and problem-solving skills.
• Ability to work independently and follow established procedures.
• Flexibility to work varying schedules and travel between branch locations.

Benefits

We provide terrific benefits, including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO).

Pay

The position earns a competitive minimum starting hourly pay of $15.50.

Schedule

This is an on-site position with no remote work option. The schedule includes varying days and hours, including Saturdays.

Why Join Dow Credit Union?

Join our team and help create remarkable experiences for every member, every day. We offer a supportive team environment, opportunities for growth, competitive benefits, and the chance to make a difference every day.

Physical & Working Requirements

• Ability to stand for extended periods and perform repetitive hand movements.
• Ability to lift up to 15 pounds frequently and up to 50 pounds occasionally.
• Ability to distinguish colors and review financial documents accurately.
• Regular interaction with members and team members in a branch environment.