Relationship Manager - Special Accounts

About the role

Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by applying expertise to reduce the Bank’s loss exposure and manage risks.

Advises internal and external stakeholders on complex, high-risk credit risk transactions and mitigation strategies.

Makes credit decisions/recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.

Works with stakeholders to deepen relationships and grow the overall profitability of the portfolio.

Contributes to the development and implementation of lending related policies and procedures.

Acts as a trusted advisor to assigned business/group.

Influences and negotiates to achieve business objectives; includes action plans with debtor and guarantors.

Recommends and implements solutions based on analysis of issues and implications for the business.

Aids in the development of strategic plans.

Identifies emerging issues and trends to inform decision-making.

Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.

Helps determine business priorities and best sequence for execution of business/group strategy.

Conducts independent analysis and assessment to resolve strategic issues.

Ensures alignment between stakeholders.

Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.

Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

Led or participated in defining the communication plan designed to positively influence or change behavior; developed tailored messaging; and identified appropriate distribution channels.

Supports the manager by coordinating and managing workflow and exception requests; escalates any concerns.

Provides input into the planning and implementation of operational programs.

Monitors the financial and risk performance of account portfolio; performs financial and risk analysis of customer and account information to provide insights and recommendations on how to improve quality, liquidity and Bank’s security position.

Documents decisions on credit transactions with rationale that can be understood and explained to customers.

Identifies and advises on terms, conditions and collateral requirements for the transaction decision as well as alternative solutions.

Keeps abreast of economic and market developments within the portfolio to inform decision making and credit risk policies.

Maintains and enhances knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy and the various regulations that directly impact the Bank.

Provides credit risk coaching and advice to sales & service employees to increase awareness of risk, policy, and knowledge of structuring transactions.

Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

Builds effective relationships with internal/external stakeholders; includes legal and insolvency professionals and other consultants/advisors in the commercial business community.

Gathers and formats data into regular and ad-hoc reports, and dashboards.

Maintains and enhances knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy and the various regulations that directly impact the Bank.

Responsibilities

• Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by applying expertise to reduce the Bank’s loss exposure and manage risks.
• Advises internal and external stakeholders on complex, high-risk credit risk transactions and mitigation strategies.
• Makes credit decisions/recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.
• Works with stakeholders to deepen relationships and grow the overall profitability of the portfolio.
• Contributes to the development and implementation of lending related policies and procedures.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives; includes action plans with debtor and guarantors.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Aids in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Ensures alignment between stakeholders.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Led or participated in defining the communication plan designed to positively influence or change behavior; developed tailored messaging; and identified appropriate distribution channels.
• Supports the manager by coordinating and managing workflow and exception requests; escalates any concerns.
• Provides input into the planning and implementation of operational programs.
• Monitors the financial and risk performance of account portfolio; performs financial and risk analysis of customer and account information to provide insights and recommendations on how to improve quality, liquidity and Bank’s security position.
• Documents decisions on credit transactions with rationale that can be understood and explained to customers.
• Identifies and advises on terms, conditions and collateral requirements for the transaction decision as well as alternative solutions.
• Keeps abreast of economic and market developments within the portfolio to inform decision making and credit risk policies.
• Maintains and enhances knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy and the various regulations that directly impact the Bank.
• Provides credit risk coaching and advice to sales & service employees to increase awareness of risk, policy, and knowledge of structuring transactions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Builds effective relationships with internal/external stakeholders; includes legal and insolvency professionals and other consultants/advisors in the commercial business community.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Maintains and enhances knowledge around lending issues, including loan structure, collateral, foreclosure, bankruptcy and the various regulations that directly impact the Bank.

Requirements

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
• In-depth knowledge of banking products & services.
• In-depth knowledge of industry trends and regulations.
• In-depth knowledge of credit portfolio management policies & procedures, and financing guidelines.
• Proven leadership skills and highly developed coaching skills.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Versatile verbal & written communication skills.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Qualifications

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
• In-depth knowledge of banking products & services.
• In-depth knowledge of industry trends and regulations.
• In-depth knowledge of credit portfolio management policies & procedures, and financing guidelines.
• Proven leadership skills and highly developed coaching skills.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Versatile verbal & written communication skills.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Skills

• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Benefits

Salary: $81,400.00 - $151,800.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/us/en/Total-Rewards

Pay

$81,400.00 - $151,800.00

Schedule

Hybrid requirement: 3-4x in office, per week (subject to change)