Relationship Manager I - Business Banking

About the role

As a Relationship Manager within PNC’s Business Banking ($2MM‑$10MM segment) organization, you will be based in the Houston area market. PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. The role focuses on delivering the best experience for customers while fostering an inclusive workplace where employees feel respected, valued, and able to contribute to the company’s success. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Handle relationship‑management activities with new and/or existing clients in a book of business to grow sales, revenue, and market share while meeting sales goals.
• Work with clients who have basic levels of risk and complexity, typically under a higher degree of supervision.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Originate, financially analyze, negotiate, and document credit and non‑credit products and services.
• Manage risk/return and drive quality for new and/or existing clients, actively identifying and mitigating regulatory, reputational, operational, and credit risks.
• Provide ideas and insights based on an understanding of client needs and financial well‑being to increase client engagement and loyalty.
• Build an effective network of internal and external relationships—including community and industry contacts—to acquire new clients, expand existing relationships, and enhance the client experience.
• Present the full range of PNC’s products and services, bringing the entire bank to the client.
• Leverage reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk in accordance with credit fundamentals and internal credit policies.

Qualifications

• University/college degree (Bachelor’s) or a comparable combination of education, job‑specific certifications, and experience (including military service).
• 3+ years of relevant/direct industry experience in relationship management, credit processes, or business banking.
• No specific certifications or licenses are required.
• Demonstrated knowledge, skills, and abilities to perform the duties of the role, including strong customer focus and risk‑management capabilities.

Skills

• Book of Business management
• Client relationship building
• Credit processes and credit products
• Customer engagement
• Decision making
• Financial analysis
• Identifying sales opportunities
• Business acumen
• Client relationship management
• Customer experience management
• Decision making and critical thinking
• Effective communications
• Prospecting
• Selling
• Tech savvy

Benefits

• Medical, prescription drug, dental, and vision coverage (including a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short‑ and long‑term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back‑up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully‑paid programs.
• Robust wellness program with financial incentives.
• Paid time off options such as maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15‑25 vacation days per year depending on career level and years of service.