Relationship Manager - Bilingual in Chinese

Responsibilities

• Confer with clients by telephone or in person professionally and ascertain problem or reason for calling
• Respond to clients’ concerns and needs; identify customers’ requirements and provide the appropriate solutions
• Process client applications for different credit card processing services, and input client information by using company client management system
• Check to ensure that appropriate changes were made to resolve clients’ problems
• Keep records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Analyze various pricing policies and educate client in monthly statements and complex pricing items
• Aid client in account risk related concerns and queries, including but not limited to funding issues and chargeback issues
• Handle fund holds for clients and ACH rejects
• Contact clients to respond to inquiries or to notify them of new regulations or any planned adjustments
• Provide technical assistance and support for incoming queries and issues related to terminal hardware
• Schedule work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems
• Assist in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness
• Learn and be educated on all the software and hardware that the company uses and sells
• Assist in client support or technical support related projects and tasks as assigned

Requirements

• Bilingual in English and Chinese is required
• Energetic, fun, and friendly
• Excellent in verbal communication skills
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

Qualifications

• Must be authorized to work in the US at the time of hire.
• This is a non-exempt position.

Benefits

• We offer medical, vision and dental insurance
• We offer 401k retirement plan with company match
• We offer quarterly performance review for potential quarterly salary increase
• We provide on-the-job training to get you familiar with the industry and the job
• We have a very energetic and fun work environment surrounded by young, entrepreneurial professionals

Pay

A monthly base salary from $3,000 in the beginning, follow with the quarterly salary increase based on performance.

Schedule

Not specified