Relationship Manager

Position Summary

We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team. This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention.

About Us

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most.

Key Responsibilities

• Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service.
• Proactively identify and address client concerns, ensuring partner satisfaction and loyalty.
• Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.
• Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.
• Provide guidance and education to partners on products, system updates, and operational best practices.
• Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.
• Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.

Requirements

• 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
• Exceptional interpersonal, communication, and conflict-resolution skills
• Strong organizational and time-management abilities
• Adaptability and flexibility to meet the demands of a dynamic industry
• Passion for helping customers succeed
• Willingness to travel regionally and work outside standard business hours when needed

Preferred Requirements

• Bachelor's Degree

Qualifications

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.