Relationship Manager
Position Summary
We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team. This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention.
About Us
Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most.
Key Responsibilities
- Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service.
- Proactively identify and address client concerns, ensuring partner satisfaction and loyalty.
- Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.
- Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.
- Provide guidance and education to partners on products, system updates, and operational best practices.
- Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.
- Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.
Requirements
- 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
- Exceptional interpersonal, communication, and conflict-resolution skills
- Strong organizational and time-management abilities
- Adaptability and flexibility to meet the demands of a dynamic industry
- Passion for helping customers succeed
- Willingness to travel regionally and work outside standard business hours when needed
Preferred Requirements
- Bachelor's Degree
Qualifications
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.