Relationship Manager

Job Responsibilities

• Develops and expands existing relationships including sales efforts; engages key Product Partners as appropriate in delivering the full breadth of the bank to satisfy clients needs.
• Oversees all aspects of account management, including new account opening, follow-up, communications, maintenance.
• Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business; Handles sensitive client relationships and larger client needs.
• Analyzes problems; answers inquiries for a client; researches and responds accordingly; may coordinate with other departments as needed.
• Captures and coordinates with back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
• Aids Group Director in the development and execution in acquiring targeted new to bank relationships.
• Reviews various reports including check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports; investigate & approve when needed.

Job Requirements

• Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Minimum experience required: 3+ Years
• Preferred Qualifications: Education level preferred: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

Job Competencies

• Strong knowledge of financial products/services, including lending and cash.
• Detail oriented.
• Client-focused.
• Team Player.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.