Relationship Manager Associate

About the role

Develops and manages relationships with commercial clients in the assigned business segment and/or geographic areas. Presents a variety of product solutions to client needs. Provides responsive, quality service. Approves transactions within delegated authority. Manages overall relationship profitability and portfolio risk and is responsible for profitable growth of the portfolio assigned. This may be accomplished through active calling efforts and referrals from existing customers, providing the CNB exemplary level of service, identifying and promoting solutions to customer needs, and maintaining an active calling program.

Responsibilities

• Identifies, develops and builds profitable relationships with prospects and customers consistent with the objectives of the bank.
• Actively works with customers and develops prospects consistent with the credit culture of the bank.
• Is pro-actively identifying and working with customers to ensure the credit quality standards of the bank.
• Develops relationships and support other CNB departments and colleagues to provide customers and prospects the solutions recommended.
• Participates in internal and external community activities as a representative of CNB, promoting and attracting new colleagues and customers.
• Prepares a Relationship Plan and calling schedule for each client or prospect in conjunction with the strategic business development program.
• Identifies business opportunities and solicits referrals of other Bank products or services and/or externally from existing customers, a network of referral sources, and other professionals in the industry.
• Develops a strong understanding of company, industry, business and needs to assist in customer calling efforts.
• Sets objectives for each relationship in terms of revenue contribution, etc.
• Calls on existing or prospective clients to discuss and promote all Bank products and services in order to establish a total client banking relationship.
• Discusses financing opportunities and general business conditions; may assist in forecasting clients’ credit needs and develops solutions to serve their financial needs.
• Brings in product specialists, as necessary, to help problem solve or structure transactions.