Relationship Banking Supervisor

About the role

We are seeking a Relationship Banking Supervisor to join our Branch team at Polar Park Branch. This is a full-time position where you will oversee operational excellence, serve as a mentor, and model exceptional customer service.

Responsibilities

• Aid the manager in creating a sales culture and participating in business development and outreach.
• Be the primary point of contact for customers regarding all UniBank products and services.
• Oversee and audit operational procedures, including safe deposit, negotiable instruments, night deposits, etc.
• Function as vault teller, distributing, verifying, and proving vault cash.
• Perform security functions by opening and closing the bank and vault, ensuring safety and security.
• Receive and verify retail staff reports, investigating discrepancies and taking corrective action.
• Support the Branch manager with security and compliance obligations, including state and federal law compliance.
• Supervise employees, train, assign tasks, provide feedback, and address concerns.
• Assist in verifying transactions, signing checks, and providing overrides as necessary.
• Participate in and assist with community and networking events.
• Manage in the absence of the Relationship Branch Manager.

Requirements

• Associates degree or equivalent required, Bachelor’s degree preferred.
• Minimum of 1 year in a supervisory role required.
• 1-2 years of experience working in a retail environment required, retail banking preferred.
• Excellent verbal, math, and customer service skills.
• Clerical accuracy and attention to detail.
• Demonstrated ability to handle challenging customer situations.
• Cash handling and customer service experience required.
• Ability to work a flexible schedule.
• Willingness to mentor and direct others.
• Ability to travel to other Branch locations as needed.
• Participation in bank-sponsored events during non-bank hours.

Qualifications

• Knowledge of banking operations and regulatory requirements.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Problem-solving abilities.
• Leadership and mentoring skills.
• Financial knowledge and understanding of banking products.

Benefits

Details not specified at this time.

Pay

The estimated base hourly rate for this position is $25.00/hr to $35.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience, and certifications.

Schedule

Details not specified at this time.