Relationship Banking Specialist - Biltmore/Phoenix (AZ)

About the role

National Bank of Arizona is looking for a Relationship Banking Specialist to join Arizona’s #1 Community Bank at our Biltmore Corporate Office. This role supports a portfolio of commercial banking clients by handling routine servicing needs and providing administrative support to the commercial banking team.

Responsibilities

• Work with assigned Relationship Manager(s) to assist commercial banking clients with inquiries on commercial loans, opening and maintaining depository services, and other bank products.
• Establish depository accounts and additional services for commercial clients, process requests for loan advances or paydowns, deposit transfers, and wire transfers.
• Perform service transactions such as address changes, check orders, issuing/activating ATM cards, accepting loan payments, supplying account balances, and performing stop payments.
• Provide administrative support to the commercial banking team, including document and data entry into commercial loan tracking systems.
• Support expeditious loan requests by collaborating with lending and middle office teams.
• Gather pertinent loan due diligence items for lending teams.
• Perform quality reviews of legal documentation, system data, and file maintenance requests.
• Manage all loan post-closing activities and reporting requirements for the assigned portfolio.
• Partner with management and other bank departments to research and resolve client issues in a timely manner.
• Perform other duties as assigned.

Requirements

• High School degree or equivalent.
• 1+ years of bank operations, customer service, administrative support, or directly related experience.
• Preferred: 1+ years of lending experience, preferably in Commercial Lending.
• Working knowledge of relationship banking concepts, including products, terminology, procedures, loan documentation, and systems related to servicing client needs.
• Superior professionalism, as this is a “front-line” position with daily interaction with Executive Leadership.
• Exceptional customer service skills for maintaining portfolios of “high-touch” Business Executives.

Schedule

Monday – Friday: 8:00am to 5:00pm.

Benefits

• Medical, Dental, and Vision Insurance – start day one.
• Life and Disability Insurance.
• Paid Parental Leave and Adoption Assistance.
• Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
• 401(k) plan with company match and Profit Sharing.
• Competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.