Relationship Banking Representative
for overview). Then sections: Responsibilities, Qualifications, Skills, Experience, Other (maybe not needed), Benefits? The posting includes compensation and benefits details: "Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!" Also "Hours: 37.5 hours/week". Also "Minimum USD $18.25/Hr. Maximum USD $24.71/Hr." So we have pay and schedule info. According to rules: include a section only when posting has real specific content. Pay and Schedule sections: we have pay (range) and schedule (hours). So we can create
Pay
with the range and maybe mention commensurate? But we should not include filler like "commensurate with experience". The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we cannot put a Pay section that just says "Commensurate with experience". However we have actual numbers: Minimum $18.25/Hr, Maximum $24.71/Hr. That's specific. So we can include Pay section with that range. Also we could mention "plus potential for annual merit increase" but that's maybe okay as additional detail not filler. The phrase "commensurate with experience" is filler; we should avoid that. So we can phrase Pay as: "Minimum $18.25/Hr, Maximum $24.71/Hr, with potential for annual merit increase.
" That avoids the filler phrase. Schedule: Hours: 37.5 hours/week. That's specific. So we can have Schedule section. Benefits: we have list of benefits: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts. So we can have Benefits section with- .
Other sections: Overview (maybe not a heading but we can just put
for overview). Responsibilities: we have a big block; we should break into
- for list of duties. The responsibilities are described in paragraphs; we can extract bullet points. We need to preserve all substantive information; we can convert each sentence into list items? The instruction: Use
- for any list of duties/requirements/benefits. So we should turn the responsibilities into a list. Similarly Qualifications: we have Education, Training and Requirements: bullet points. Skills: list. Experience: list. Other: maybe "Other Ability to work flexible hours..." etc. That could be under a section "Other" but we already have Schedule and Pay; we could incorporate flexible hours into Schedule? Actually schedule already covers hours; flexible hours could be under Other or Schedule. But we can create an "Other" section for miscellaneous like travel requirements, ability to work flexible hours, etc. However rule: prefer a few substantive sections over many thin ones. We could combine some.
Let's outline:
- Overview:
... (the overview paragraph). We'll include the first paragraph(s) up to "To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities." plus maybe the equal-opportunity sentence? That is boilerplate EEO; we should remove EEO/equal-opportunity boilerplate. So we should omit the equal-opportunity statement. So overview: first two paragraphs? Actually the overview includes: "Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities." Then after that there is "As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities." That's EEO boilerplate; remove. Thus overview paragraph(s) up to before that sentence. Then Responsibilities: we need to capture all responsibilities. The responsibilities section includes headings: "Essential Responsibilities", then subheadings: "Customer Experience & Relationship Management:", "Sales, Advice & Business Development", "Employee & Team Contributions", "Operational Excellence, Risk & Compliance", "Other Duties", "Ancillary Duties". We'll flatten into a list. We'll need to preserve all substantive information; we can create list items for each bullet under those headings. Let's extract: Customer Experience & Relationship Management: - Deliver a welcoming, professional, and personalized customer experience during every interaction. - Serve as a primary point of contact in the lobby, engaging customers proactively and guiding their in-branch journey. - Build trust by actively listening, asking thoughtful questions, and understanding customers’ financial needs and goals. - Process everyday banking transactions and routine inquiries accurately while maintaining a consultative, customer-first mindset. - Open new accounts, close accounts, initiate wire transfers, and support service requests while educating customers on features, benefits, and tools. - Assist customers with issues such as balance discrepancies, debit card fraud, and other service needs. - Advocate for customers by coordinating with internal partners and operational teams to ensure timely, accurate resolution. - Educate and guide customers on digital banking tools, self-service options, and best practices to enhance convenience and engagement. - Manage customer flow and wait times by scheduling, coordinating, or facilitating appointments with appropriate team members. Sales, Advice & Business Development: - Identify customer needs through conversation and observation, recommending appropriate banking solutions without pressure-based selling. - Generate and manage customer follow-ups, outreach calls, and appointment setting to strengthen relationships. - Participate in branch prospecting efforts, campaigns, and community engagement activities. - Collaborate with branch partners to refer customers to specialists for more complex financial needs. - Contribute to branch goals by consistently modeling needs-based conversations and relationship-building behaviors. Employee & Team Contributions: - Act as a brand ambassador by modeling quality service in every customer interaction. - Collaborate effectively with team members to support branch operations and customer experience goals. - Contribute to a positive, inclusive, and respectful work environment. - Take ownership of personal performance, development, and continuous improvement. - Adapt positively to change and actively support new tools, processes, and initiatives. - Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills. - May assist with training or mentoring new team members, as needed. Operational Excellence, Risk & Compliance: - Accurately perform teller and platform transactions and balance cash drawers within established policies and procedures. - Apply customer authentication, due diligence, and regulatory requirements to all transactions and account activities. - Maintain the confidentiality and security of customer and bank information at all times. - Follow dual control, open/close procedures, and security protocols consistently. - Participate in audits, internal reviews, and regulatory requests, as required. - Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner. Other Duties: - Provide support to other branches as needed to ensure proper staffing and service levels. - Perform other related duties as assigned or directed to support branch and bank objectives. Ancillary Duties: - As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. This may include supporting transactions, customer inquires, or traveling to other branches in the area to provide support as needed and to ensure proper staffing and service levels. We'll combine these into a single
- list.
Qualifications: "Education, Training and Requirements:" then bullet points:
- High School Diploma or GED required
- Internal product knowledge, teller, and platform training preferred
- Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging
- Reliable transportation
We'll list those.
Skills: list:
- Excellent interpersonal, listening, and communication skills with the ability to engage customers in meaningful financial conversations
- Strong attention to detail with accurate and proficient math skills
- Clear thinking and sound judgement in a fast-paced, customer-focused environment
- Strong documentation and organizational skills with the ability to manage multiple priorities
- Proficiency in digital tools and Microsoft Office; comfort navigating banking systems and digital banking platforms
- Ability to build trust, demonstrate empathy, and remain professional during complex or sensitive customer interactions
- Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Experience:
- Two (2) years of customer service and/or banking normally required
- Demonstrated ability to work directly with customers in a service, advisory, or problem-solving capacity
- All applicants must be 18 years of age or older
Other: we have "Other Ability to work flexible hours based on branch needsTravel to nearby branches may be required to support staffing and business needsAbility and willingness to travel to training sessions, meetings, professional development programs, and other company-sponsored events, as needed." Also "Physical Requirements" and "Work Environment And Environmental Conditions" etc. Those are boilerplate? Physical requirements and work environment are standard but maybe we should keep if they contain substantive info? They are generic but not boilerplate? They describe physical demands: stand, walk, sit, use hands, lift up to 25 pounds, vision abilities, etc. That's substantive. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Physical requirements and work environment are not necessarily boilerplate; they are job-specific details. We could include them under a section "Physical Requirements" or "Work Environment". But we already have many sections; we prefer few substantive sections. However we could incorporate them into an "Other" section.
Also we have "Minimum USD $18.25/Hr. Maximum USD $24.71/Hr." which we already used in Pay.
Also "Hours: 37.5 hours/week" used in Schedule.
Also "Other Job Information" includes that.
We also have "Other" line: "Other Ability to work flexible hours based on branch needsTravel to nearby branches may be required to support staffing and business needsAbility and willingness to travel to training sessions, meetings, professional development programs, and other company-sponsored events, as needed." We'll parse that into bullet points.
Also "Physical Requirements" and "Work Environment" sections: we can include them as list items under an "Other" section or maybe separate sections if they are substantive. But to keep few sections, we can put them under "Other".
Let's create sections:
- Overview (
) - Responsibilities (
Responsibilities
- ...)
- Qualifications (
Qualifications
- ...)
- Skills (
Skills
- ...)
- Experience (
Experience
- ...)
- Pay (
Pay
...)
- Schedule
- list.
Qualifications: "Education, Training and Requirements:" then bullet points:
- High School Diploma or GED required
- Internal product knowledge, teller, and platform training preferred
- Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging
- Reliable transportation
We'll list those.
Skills: list:
- Excellent interpersonal, listening, and communication skills with the ability to engage customers in meaningful financial conversations
- Strong attention to detail with accurate and proficient math skills
- Clear thinking and sound judgement in a fast-paced, customer-focused environment
- Strong documentation and organizational skills with the ability to manage multiple priorities
- Proficiency in digital tools and Microsoft Office; comfort navigating banking systems and digital banking platforms
- Ability to build trust, demonstrate empathy, and remain professional during complex or sensitive customer interactions
- Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Experience:
- Two (2) years of customer service and/or banking normally required
- Demonstrated ability to work directly with customers in a service, advisory, or problem-solving capacity
- All applicants must be 18 years of age or older
Other: we have "Other Ability to work flexible hours based on branch needsTravel to nearby branches may be required to support staffing and business needsAbility and willingness to travel to training sessions, meetings, professional development programs, and other company-sponsored events, as needed." Also "Physical Requirements" and "Work Environment And Environmental Conditions" etc. Those are boilerplate? Physical requirements and work environment are standard but maybe we should keep if they contain substantive info? They are generic but not boilerplate? They describe physical demands: stand, walk, sit, use hands, lift up to 25 pounds, vision abilities, etc. That's substantive. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Physical requirements and work environment are not necessarily boilerplate; they are job-specific details. We could include them under a section "Physical Requirements" or "Work Environment". But we already have many sections; we prefer few substantive sections. However we could incorporate them into an "Other" section.
Also we have "Minimum USD $18.25/Hr. Maximum USD $24.71/Hr." which we already used in Pay.
Also "Hours: 37.5 hours/week" used in Schedule.
Also "Other Job Information" includes that.
We also have "Other" line: "Other Ability to work flexible hours based on branch needsTravel to nearby branches may be required to support staffing and business needsAbility and willingness to travel to training sessions, meetings, professional development programs, and other company-sponsored events, as needed." We'll parse that into bullet points.
Also "Physical Requirements" and "Work Environment" sections: we can include them as list items under an "Other" section or maybe separate sections if they are substantive. But to keep few sections, we can put them under "Other".
Let's create sections:
- Overview (
- for any list of duties/requirements/benefits. So we should turn the responsibilities into a list. Similarly Qualifications: we have Education, Training and Requirements: bullet points. Skills: list. Experience: list. Other: maybe "Other Ability to work flexible hours..." etc. That could be under a section "Other" but we already have Schedule and Pay; we could incorporate flexible hours into Schedule? Actually schedule already covers hours; flexible hours could be under Other or Schedule. But we can create an "Other" section for miscellaneous like travel requirements, ability to work flexible hours, etc. However rule: prefer a few substantive sections over many thin ones. We could combine some.
Let's outline:
- Overview:
- for list of duties. The responsibilities are described in paragraphs; we can extract bullet points. We need to preserve all substantive information; we can convert each sentence into list items? The instruction: Use