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Jobs · Finance · Tennessee

Relationship Banker Team Lead - Shadybrook Branch

Regions Bank · Columbia, TN · 3 mo ago
On-siteFinance$50k/yrFull-time

About the role

The Relationship Banker – Team Lead role at Regions is dedicated to making life better for customers and communities. It offers opportunities for growth, development, and upward mobility, focusing on building strong relationships and guiding customers towards achieving their financial goals.

Responsibilities

  • Partners with the Branch Manager to guide and direct all branch activities

  • Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions’ solutions

  • Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones

  • Partners with branch leadership on new business development opportunities and fosters financial wellness within local communities

  • Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs

  • Edits and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types

  • Edits customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier

  • Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose

  • Oversees branch operational and compliance-related tasks, ensuring branch teams understand procedural changes as they occur

  • Resolves escalated issues, primarily in Branch Manager's absences, which may include team scheduling, counseling associates, or input into hiring decisions

  • Refers customers to an internal team of experts when additional financial goals and needs are recognized

  • Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks

Requirements

  • A High School Diploma or GED

  • Two (2) years of banking, sales, and/or customer service experience

  • Ability to work Saturdays as needed

  • Ability to handle cash and process cash transactions

  • Ability to communicate in person, on the phone, and through electronic channels

  • Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

  • Ability to walk and stand for extended periods of time

  • Ability to lift up to twenty (20) pounds

Skills and Competencies

  • Ability to adhere to policies, procedures, and guidelines

  • Ability to assist customers with digital banking offerings

  • Excellent relationship-building skills

  • Strong communication and customer focus

  • Strong leadership skills

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