Relationship Banker Team Lead - Gulf Shores Branch
About the role
The Relationship Banker – Team Lead role at Regions is dedicated to making life better for customers and communities. This position offers opportunities for growth, development, and upward mobility, focusing on building strong relationships and guiding customers towards achieving their financial goals.
Responsibilities
- Partners with the Branch Manager to guide and direct all branch activities
- Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions’ solutions
- Conducts outbound phone calls to expand existing customer relationships and acquire new ones
- Partners with branch leadership on new business development opportunities and fosters financial wellness within local communities
- Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
- Edits and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
- Edits customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
- Oversees branch operational and compliance-related tasks, ensuring branch teams understand procedural changes as they occur
- Solves escalated issues, primarily in Branch Manager's absences, which may include team scheduling, counseling associates, or input into hiring decisions
- Refers customers to an internal team of experts when additional financial goals and needs are recognized
- Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager
Requirements
- High School Diploma or GED
- Two (2) years of banking, sales, and/or customer service experience
- Ability to work Saturdays as needed
- Ability to handle cash and process cash transactions
- Ability to communicate in person, on the phone, and through electronic channels
- Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
- Ability to walk and stand for extended periods of time
- Ability to lift up to twenty (20) pounds
Skills and Competencies
- Ability to adhere to policies, procedures, and guidelines
- Ability to assist customers with digital banking offerings
- Excellent relationship-building skills
- Strong communication and customer focus
- Strong leadership skills
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Pay and Benefits
This position is eligible for overtime under the Fair Labor Standards Act and is incentive eligible. Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Minimum Job Range Target: $44,905.90 USD Median $55,692.00 USD Incentive Pay Plans This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals. This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.