Relationship Banker - Silver Spring - Hyattsville Market - Bilingual Spanish Required

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. We foster an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. Our culture values unique perspectives from diverse backgrounds and career paths, including military service, community college education, and varied work and life experiences.

About the role

This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. You will process cash transactions accurately and efficiently while building relationships to understand clients' financial and life priorities. The role supports an in-office culture with clear expectations and flexibility based on business needs.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines to ensure compliance with laws and regulations
• Grow business knowledge by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls effectively
• Drive the client experience and manage cash responsibilities

Requirements

• Bilingual (Spanish) – fluent verbal and written skills
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
• Collaborative with the ability to build and nurture strong relationships
• Passion for improving clients' financial lives
• Confidence in identifying and communicating solutions based on client needs
• Ability to learn and adapt to new information and technology platforms
• Experience educating clients on self-service banking technologies (e.g., ATM, online, mobile banking)
• Strong critical thinking and problem-solving skills
• Efficient time and capacity management
• Willingness to work weekends, extended hours, and at any financial center within a reasonable distance

Qualifications

• High School Diploma, GED, or equivalent (required)
• One year of demonstrated successful sales experience in a salary plus incentive environment (desired)
• Six months of cash handling experience (desired)
• Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, business administration, finance) (desired)
• Experience in financial services and knowledge of industry products and solutions (desired)

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Schedule

• 1st shift
• 40 hours per week