Relationship Banker / Senior Relationship Banker - Windward Parkway West

Regular, full-time position. Fluency in English required. Work shift: 1st shift (United States of America).

About the role

Responsible for providing an industry-leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships. Provides financial solutions that meet client needs based on consultative conversations and referrals to other business partners for additional business growth opportunities. Cross-trained to perform required teller duties as needed.

Responsibilities

• Exercises advanced proficiency with routine client maintenance requests, problem resolution, and advanced sales functions regarding deposit, credit, convenience, and other product and service lines.
• Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering products and services with a focus on developing, expanding, and retaining relationships.
• Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists.
• Participates fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commits to advancing individual knowledge of sales techniques and product knowledge through sales, service, and product knowledge meetings, applicable training classes, and web-based learning.
• Advises on consumer lending options and takes loan applications.
• Adheres to internal controls, operational procedures, and risk management policies; stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs, including handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch.

Requirements

• High school diploma or equivalent education.
• 2 years of client sales and service experience.
• Experience with sourcing and prospecting for new clients and client relationship building.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office.
• Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check (financial responsibility, character, credit fitness, and criminal background standards).
• Ability to multi-task under time constraints.
• Ability to travel to accommodate temporary staffing needs, including temporary assignment or locale changes; ability to work weekends and/or extended hours with occasional travel and overnights.

Preferred Qualifications

• Associate’s degree or higher.
• Demonstrated ability to handle multiple priorities under time constraints.
• Excellent verbal and written communication skills.
• Experience with discussing, recommending, and selling various deposit, credit, and retirement products to consumer and small business clients.
• Demonstrated ability in meeting or exceeding sales goals.
• General understanding of bank operations, policies, and procedures.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers:

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time/part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on the position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.