Relationship Banker - Santa Rosa Main Branch

Position Summary

The Relationship Banker has a passion to do what is right for each customer and build long-term customer relationships. They possess in-depth knowledge to make connections, discover needs, share recommendations and grow relationships. They are skilled at communicating with customers to discover unmentioned or unknown financial needs.

Essential Functions

• Build long-lasting customer relationships by providing superior customer experiences.
• Educate customers on a full range of retail products and services including deposit accounts, non-equity consumer loans, credit cards, cash management, merchant services and safe deposit boxes to meet or exceed established sales goals and support the overall branch and Bank sales objective.
• Obtain an understanding of products, services, bank technology and operations.
• Accurately and confidently process customer deposits, withdrawals and loan payments, cash checks and other transactions in accordance with policies and procedures.
• Process a variety of customer transactions and requests including stop payment requests, funds transfer requests, address changes and account research for customers.
• Open new accounts and convenience services while following bank guidelines.
• Resolve a variety of customer issues and escalate as appropriate.
• Initiate and manage required follow-up contact with all new customer relationships to ensure quality onboarding.
• Facilitate ongoing relationship service with existing customers to nurture loyalty and retention as well as acquire additional business.
• Understand and apply bank operational knowledge to always support and contribute to the soundness of the branch and daily operational requirements.
• Exhibit a high degree of professionalism in all aspects of behavior, dress and communications.

Sales

• Identify cross-selling opportunities by profiling customers with open-ended questions.
• Refer customers and prospects to Branch Management or other Relationship Banker as appropriate.
• Consistently meet or exceed individual sales goals contributing to the overall success of the branch.
• Identify and recommend non-equity consumer loan products through interviewing customers and understanding their needs. Provide and accept loan applications, including creating and forwarding packages to the Bank’s Consumer Lending Department.
• Effectively build customer relationships utilizing the Customer Care process.

Minimum Qualifications

• A combination of education and experience equivalent to a high school degree and experience in retail sales and/or in-person or telephone customer service experience.
• Financial industry background.
• Knowledge of cash handling, including a basic understanding of banking principles.
• Knowledge of non-equity consumer loan products.
• Ability to adopt/embrace procedures and new technology in all of its current forms including tablets, smartphones, and personal computers.
• Ability to work branch hours, including weekends, and some evenings at multiple locations in Sonoma County.
• Skilled in creative problem solving to analyze situations to effectively make financial product recommendations.
• Ability to learn and apply applicable state and federal banking regulations.
• Ability to perform basic business math calculations.
• Ability to communicate with customers of various ages and backgrounds in a patient and respectful manner adjusting approach based on the needs of the customer.
• Demonstrated communication skills including phone and email etiquette.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 15 pounds occasionally.
• Indoor office work environment with a majority of time spent standing and/or sitting alternatively at a desk or teller window.
• The employee must be able to work schedules that meet the needs of the business, which may include early morning, evening and/or weekend hours.

Compensation & Benefits

• Pay range: $20.40 to $24.34 per hour, commensurate with experience, education and skills.
• Health, dental, and vision insurance.
• Competitive medical plan options including traditional HMO, HDHP/HSA, and Point of Service medical plans.
• No-network dental and vision plans, and flexible spending account plans.
• Company paid life insurance and long-term disability insurance.
• Retail Bank plan options 401(k) plan: traditional and Roth savings options with company match, and an additional annual profit-sharing contribution opportunity.
• Paid time off and sick leave.
• Tuition reimbursement.
• Free checking and discounts on other available banking products.
• Checking and savings accounts, safe deposit box, retirement planning assistance, Discounts on home and personal loans.
• Loans are subject to credit approval. Fees, conditions, and restrictions may apply. Rates and programs subject to change.