Relationship Banker-Newport

At BankNewport, retail banking is about more than transactions—it’s about relationships. We’re looking for passionate, people-focused professionals who enjoy helping customers reach their goals while growing their own careers. If you thrive in a collaborative environment, value community connection, and take pride in delivering exceptional service, you’ll feel right at home here.

Why You’ll Love Working Here

• People First—Always
  We believe great banking starts with genuine relationships, both with our customers and our teammates.
• Career Growth Without the Corporate Feel
  Learn, grow, and advance with support, training, and leaders who are invested in your success.
• Local Impact, Real Connections
  Serve customers you may already know—neighbors, local business owners, and community partners.
• A Team That Has Your Back
  Collaboration, respect, and shared goals define how we work together every day.
• Stability You Can Trust
  Join a well-established, respected financial institution with a strong future.

About the Role

As a Relationship Banker, you’ll be the friendly and trusted resource our customers rely on. You’ll build meaningful relationships, understand individual financial needs, and connect people with solutions that help them move forward—whether that’s opening accounts, exploring lending options, or simply answering questions with confidence and care.

Responsibilities

• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
• Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner.
• Proactively conducts financial conversations with customers to identify banking needs. Uses discovery techniques to match needs with BankNewport solutions.
• Meets individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities.
• Fully understands and participates in the Retail Incentive Plan.
• Markets a full range of consumer and small business banking services to existing customers and prospects.
• Opens consumer & small business accounts, originates and closes loans, performs maintenance changes to existing accounts, answers customer questions, and resolves account-related problems.
• Fully adopts and utilizes the customer relationship management system and on-boarding process to provide exceptional internal & external customer experiences.
• Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
• Demonstrates expert Digital Banking knowledge and proficiency. Advises customers on all bank delivery channels and services such as ATM/PTM functionality and digital banking services including mobile banking, bill pay, Zelle, and other services.
• Adheres to all bank policies and procedures, audit, regulatory, and security guidelines.
• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.
• May be asked to fulfill certain supervisory responsibilities by the Branch Manager and/or Assistant Manager, including opening and closing the branch, vault cash, performing quarterly audits, supervisor overrides, and service charge reversals.
• Processes and settles ATM work or Vault cash as needed.
• Provides flexibility of coverage during branch hours of operation and at other branches as needed.
• Must attend and successfully complete trainings related to the position.
• Performs related and unrelated duties as may be needed.
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including successful completion of required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

Requirements

• 1-2 years of experience as a teller, banker, or equivalent retail sales or banking experience required; customer service experience and needs-based banking sales preferred.
• At least 6 months of cash handling experience.
• Proficient with technology and digital banking services; Microsoft Office (Word, Excel) and familiarity with technical devices including tablets and smartphones.
• Excellent customer service, communications, problem-solving, and organizational skills.
• Able to handle multiple tasks simultaneously.
• Team player.

Physical Requirements

• Travel independently to the position’s primary work location, other bank properties, and work-related activities or events.
• Effectively communicate and exchange accurate information and ideas so others will understand.
• Independently operate a computer and other office machinery, such as a calculator, copy machine, printer, and software programs related to the position.
• Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time.
• Move office items weighing up to 35 pounds.
• Work in an environment with low to moderate noise levels.
• Stand, walk, bend, reach, and move throughout the office during the workday.
• Move office supplies, mail trays, packages, and materials as needed.
• Comfortable working in shared office areas, conference rooms, supply spaces, and mailroom environments.
• Safely use standard office equipment and follow workplace safety procedures.

Core Values

• We celebrate individuality.
• We empower employees to be creative problem solvers.
• We invest and take the time to really get to know our customers.
• We commit to serving the financial needs of Rhode Islanders.