Relationship Banker- New Hope

Essential Functions

• Attain complete knowledge of products and services, recognize referral opportunities and successfully partner with appropriate business lines including mortgage, wealth, cash management, commercial lending and residential lending
• Perform all teller and platform transactions promptly, efficiently and accurately
• Deliver and cross-sell banking products in conjunction with customers’ needs through platform interactions and teller line transitions
• Aid in the attainment of branch-specific goals in conjunction with bank initiatives and the strategic plan
• Provide best in class customer service to customers regarding daily transactions, addressing inquiries, problem resolution and customer follow up in accordance with all bank policies and expectations
• Perform outbound sales activities including prospecting and outbound calling to prospective and existing customers, in persona, virtual and via phone
• Maintain a position of trust and responsibility by keeping all customers’ business confidential in accordance with bank policy
• Operate technology as required
• Consistent utilization of the customer management system to document customer and prospect interactions, send referrals and update campaigns

Qualifications

• High school diploma or equivalent
• One year of related experience preferred
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills, including proficiency with Microsoft Office applications

Skills

• Customer service orientation
• Outbound sales techniques
• Banking product knowledge
• Technology proficiency

Benefits

• Pension plan
• Health insurance
• 401(k) plan

Pay

$20 - $25 per hour

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM

Penn community Bank is an equal opportunity employer.