Relationship Banker - New Garden

About the role

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Why this role matters At Truliant Federal Credit Union, every member interaction is an opportunity to make a meaningful difference in someone’s financial life. As a Relationship Banker, you'll serve as a trusted resource, helping members navigate important financial decisions while delivering an exceptional banking experience. This role is ideal for someone who enjoys building relationships, solving problems, and helping people reach their financial goals.

Responsibilities

• Be the go-to partner for members across a variety of banking needs, balancing service, financial guidance, and relationship building; work across teller and platform responsibilities to create a seamless experience and identify solutions that help members succeed financially.
• Help members open and maintain accounts, apply for loans, and access products and services that support their financial goals.
• Build relationships through meaningful conversations that uncover needs and connect members with the right solutions and resources.
• Collaborate with branch and business partners to deliver outstanding service, resolve issues, and contribute to branch growth and success.

Requirements

• Minimum of 3 years of experience in retail, banking, or financial services.
• High School Diploma or equivalent required.
• Must obtain Notary status within 3 months of hire if not currently commissioned.
• Comfortable shifting priorities throughout the day, moving between service, sales, lending, and operational responsibilities based on member needs.

Qualifications

• College degree.
• Previous sales experience.
• Previous lending experience.
• Experience working with deposit products, IRAs, or specialty accounts.
• Confidence educating members on digital banking tools and financial solutions.

Skills

• Ability to build trust and develop relationships through meaningful member conversations.
• Ability to identify financial needs and recommend relevant products, services, and solutions.
• Strong verbal and written communication skills.
• Ability to process transactions, account maintenance, and lending activities accurately.
• Strong organizational skills and attention to detail in a regulated environment.
• Ability to learn and apply credit union policies, procedures, and compliance requirements.

Benefits

• Opportunities to expand your banking, lending, and financial services expertise through ongoing learning and development.
• A collaborative branch environment where relationship building and member impact are valued.
• Competitive benefits, wellness resources, and programs that support your overall well-being.
• Career growth opportunities within a member-focused organization committed to internal development.
• The opportunity to help improve the financial lives of Truliant members while contributing to the success of your local branch and community.
• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching