Relationship Banker, MOD - Windsor

Schedule

The position is scheduled 38.5 hours per week, Monday to Friday from 8:30am to 5:30pm and Monday to Saturday (with an 8-hour weekday off) and Saturday from 8:30am to 1:30pm. The schedule is subject to change based on the business needs of the Bank.

Responsibilities

• Identify and recommend consumer loan products through interviewing customers and understanding their needs.
• Provide and accept loan applications, including creating and forwarding packages to the Bank’s Consumer Lending Department.
• Ensure a positive total customer experience by taking customers through the entire consumer loan process including signing loan documents, answering questions, and disbursing loans.
• Effectively manage a book of business.
• Build upon the collective team knowledge and success by mentoring and coaching newer Relationship Bankers.
• Act as "Manager on Duty" (MOD) in absence of branch management team by effectively balancing customer needs, sales efforts, regulatory requirements and sound operational practices.
• Demonstrate sound decision making by approving exception items and transactions; through the review of overdrawn accounts and determination on whether or not to pay items; and by identifying when situations require escalation or knowledge from an outside resource, and how to effectively access that resource to ensure a superior customer experience.
• Perform operational functions including routine guide, overdraft decisions, payroll approvals, and callback.
• Provide guidance and help resolve more complex issues.
• Audit, correct, and update records, files authorizations, etc. held at branch.
• Cross-train employees on various positions and tasks within the branch.
• Provide input on recruitment, selection, training, and performance feedback for employees.
• Lead daily operational tasks ensuring they occur within required time frames.

Qualifications

• Thorough knowledge of equity and non-equity consumer loan product suite including lending requirements, loan process, and related software products.
• Knowledge of business deposit accounts and services and ability to refer.
• Full knowledge of branch operational procedures.
• Full knowledge of applicable state and federal banking regulations and can instruct others to ensure overall branch compliance.
• National Mortgage Licensing System (NMLS) registration in accordance with the terms of the Safe Act of 2008.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds occasionally (up to 50 pounds with assistance).
• Ability to use a computer, laptop, tablet, keyboard, smart phone and calculator.
• Work environment is indoors, majority of the time is spent standing and/or sitting alternatively in an open environment, at a teller window and a desk as well as walking between various work areas within the Bank.

Compensation

The hiring range for this position is $21.95 to $28.00 per hour. The compensation offered will fall within this range commensurate with the candidate's applicable experience, education and skills.