Relationship Banker, MOD - Larkfield

This position is scheduled 40 hours per week, 8:30 AM to 5:30 PM Monday through Friday. The schedule is subject to change based on the business needs of the Bank.

About the role

The Relationship Banker has a passion to do what is right for each customer and build long-term customer relationships. They possess in-depth knowledge to make connections, discover needs, share recommendations, and grow relationships. They are skilled at communicating with customers to uncover unmentioned or unknown financial needs. Relationship Bankers retain and expand their book of business by deepening relationships through cross-sales and referrals.

A Relationship Banker has broad knowledge of Exchange Bank products and services and can perform both teller and platform transactions while leading advice-based conversations and providing a superior customer experience during every interaction. Relationship Bankers who serve as a "Manager on Duty" (MOD) are responsible for leading the branch in the absence of branch management.

Responsibilities

• Identify and recommend consumer loan products by interviewing customers and understanding their needs.
• Provide and accept loan applications, including creating and forwarding packages to the Bank’s Consumer Lending Department.
• Ensure a positive total customer experience by guiding customers through the entire consumer loan process, including signing loan documents, answering questions, and disbursing loans.
• Effectively manage a book of business.
• Build upon the collective team knowledge and success by mentoring and coaching newer Relationship Bankers.
• Act as "manager on duty" in the absence of branch management by balancing customer needs, sales efforts, regulatory requirements, and sound operational practices.
• Demonstrate sound decision-making by approving exception items and transactions, reviewing overdrawn accounts, and determining whether to pay items.
• Identify when situations require escalation or outside resources and effectively access those resources to ensure a superior customer experience.
• Provide assistance and approvals on various transactions, including cash overrides, wires, and over-limit transactions.
• Perform operational functions, including routine guide tasks, overdraft decisions, payroll approvals, and callbacks.
• Provide guidance and help resolve complex issues.
• Audit, correct, and update records, files, authorizations, and other branch-held documents.
• Cross-train employees on various positions and tasks within the branch.
• Provide input on recruitment, selection, training, and performance feedback for employees.
• Lead daily operational tasks, ensuring they occur within required time frames.
• Lead various operations, tasks, and special projects as needed.

Requirements

• Thorough knowledge of equity and non-equity consumer loan product suite, including lending requirements, loan process, and related software products.
• Knowledge of business deposit accounts and services and ability to refer.
• Full knowledge of branch operational procedures.
• Full knowledge of applicable state and federal banking regulations and ability to instruct others to ensure overall branch compliance.
• National Mortgage Licensing System (NMLS) registration in accordance with the terms of the SAFE Act of 2008.

Qualifications

• A combination of education and experience equivalent to a high school diploma.
• Minimum one year of experience as a Relationship Banker.
• Must successfully demonstrate thorough knowledge of Consumer Deposit and Lending products and Bank electronic products and delivery methods.
• Must consistently meet or exceed sales goals.
• Must successfully demonstrate knowledge of branch operational procedures.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds occasionally (up to 50 pounds with assistance).
• Ability to use a computer, laptop, tablet, keyboard, smartphone, and calculator.
• Work environment is indoors; majority of time is spent standing and/or sitting alternately in an open environment, at a teller window, and a desk, as well as walking between various work areas within the Bank.

Pay

The hiring range for this position is $21.95 to $28.00 per hour. The compensation offered will fall within this range commensurate with the candidate's applicable experience, education, and skills.

Schedule

40 hours per week, 8:30 AM to 5:30 PM Monday through Friday. The schedule is subject to change based on the business needs of the Bank.