Relationship Banker - Mass Southeast Market

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our inclusive workplace fosters career development, performance recognition, and wellness through affordable, competitive, and flexible benefits. We value diverse backgrounds and experiences, which strengthen our workforce and positively impact the communities we serve.

Bank of America supports an in-office culture that emphasizes collaboration, engagement, and career growth, with clear in-office expectations and role-specific flexibility.

About the role

This role engages clients in the lobby to educate and assist with transactions through self-service resources such as mobile banking, online banking, or ATMs. You will process cash transactions accurately and efficiently while building client relationships to understand their financial priorities and connect them to solutions.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines to ensure compliance with laws and regulations
• Grow business knowledge by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls effectively
• Drive the client experience and manage cash responsibilities

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
• Collaborates effectively and builds strong relationships
• Passionate about improving clients’ financial lives
• Confident in identifying and delivering client solutions
• Effective communicator, comfortable engaging all clients
• Ability to learn and adapt to new technology platforms
• Skilled in educating clients on self-service banking (e.g., ATM, online, mobile)
• Strong critical thinking and problem-solving skills
• Adheres to processes and guidelines while acting in the best interest of clients and the bank
• Efficiently manages time and capacity
• Must be able to work weekends, extended hours, and be scheduled at any nearby financial center

Qualifications

• High School Diploma, GED, or equivalent (required)
• Experience in financial services and knowledge of industry products (desired)
• One year of successful sales experience in a salary-plus-incentive environment (desired)
• Six months of cash handling experience (desired)
• Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, administration, or finance) (desired)

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Schedule

• 1st shift (United States of America)
• 40 hours per week