Relationship Banker - Maryland South Market

About the role

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. The company emphasizes responsible growth, an inclusive workplace, and a culture of caring that supports teammates’ physical, emotional, and financial wellness. The role involves engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATMs, while building relationships and delivering solutions that meet clients’ financial goals.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to act in the best interest of clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial‑center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.
• Accurately and efficiently processes cash transactions for clients as needed.
• Engages clients in deep conversations to understand their financial and life priorities and connects them to appropriate solutions.

Required Qualifications

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results.
• Collaborates effectively, building and nurturing strong relationships.
• Passionate, committed, and driven to improve clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Effective communicator comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Applies strong critical‑thinking and problem‑solving skills to meet clients’ needs.
• Follows established processes and guidelines, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity, focusing on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours, with the possibility of being scheduled at any financial‑center location within a reasonable distance.

Desired Qualifications

• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash‑handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree (e.g., business management, business administration, finance).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Education

High School Diploma / GED / Secondary School or equivalent.

Schedule

• Shift: 1st shift (United States of America)
• Hours per week: 40
• Must be able to work weekends and/or extended hours, with potential scheduling at any nearby financial‑center location.