Relationship Banker II / Sr. Relationship Banker

New Accounts

• Perform all aspects of new account opening procedures for all bank products/services.
• Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
• Maintain confidentiality of customer information as well as Bank proprietary information.

Sales & Service

• Identify sales opportunities to cross-sell bank products and services to ensure customers’ financial goals are met.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
• Proactively support branch new business promotions.

Operations

• Perform deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
• Proactively support branch new business promotions.
• Operate Safe Deposit box (e.g. entry, opening, maintenance).
• Absorb and resolve customer complaints.
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

Qualifications

• College degree in business, accounting or finance preferred, but not required.
• 1-2 years of cash handling, customer service in a retail environment, or sales experience required.
• Banking experience is a plus.
• Minimum 1 year new accounts, sales experience, or relevant banking experience, preferred.
• Motivated to consistently provide our customers with excellent service and help them achieve their financial goals.
• PC literate and typing proficient.
• Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail-oriented and organized – can multi-task, work well under pressure and follow through on commitments.
• Excellent interpersonal, listening, and communication skills – can make personal connections, engage and educate the customer, ask open-ended questions, listen to establish trust and build lasting relationships.
• Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities to new and existing customers.
• Able to work independently and as part of team.
• Able to give and receive feedback to improve skills and job knowledge.
• Able to work weekends and extended hours as required to meet business demands.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• May obtain (optional) MLO (Mortgage Loan Originator) status to originate mortgage loans.
• Must possess an active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS).