Relationship Banker II - Shallowford Road Branch

About the role

The Relationship Banker II role at Regions is designed for individuals with retail or sales experience who are passionate about building a career and making a difference in their customers' lives. This position offers opportunities for growth, development, and upward mobility, aligning with Regions' mission to help customers achieve their financial goals.

Responsibilities

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
• Edits and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Edits customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
• Owns and resolves customer issues
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager

This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Preferences

• Bachelor’s degree
• Life Insurance License
• One (1) year of cash-handling, banking, and/or customer service experience

Skills and Competencies

• Adheres to policies, procedures, and guidelines
• Assists customers with digital banking offerings
• Handles multiple priorities simultaneously
• Oversees large sums of cash
• Exhibits excellent relationship-building skills
• Displays strong communication and customer focus

Pay and Benefits

• Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Factors impacting pay include: experience, skills, knowledge, contribution, job location, and performance.
• Employees have the potential to earn commission and incentives based on performance against defined metrics and goals.
• Benefits include paid vacation/sick time, 401K with Company Match, medical, dental, and vision benefits, disability benefits, health savings account, flexible spending account, life insurance, parental leave, employee assistance program, associate volunteer program, and more.

Location

The Shallowford Road location in Gainesville, Georgia is the primary office for this role.