Relationship Banker II - Mackenzie Pointe Branch

At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career with opportunities for growth, development, and upward mobility. Our mission is to make life better for our customers and communities by helping them reach their financial goals through understanding and meeting their needs.

About the role

The Relationship Banker II is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs, and proactively offering appropriate products, services, and guidance to achieve their financial goals. This role is ideal for candidates with retail or sales experience interested in a career with growth opportunities. The successful candidate should be individually driven, competitive, and motivated to work as a team, with strong communication skills and a focus on identifying customer needs.

This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. It is also incentive-eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Responsibilities

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings to make banking easier.
• Provides a consistent optimal customer experience, including greeting customers and processing transactions to ensure flexibility in how customers bank.
• Owns and resolves customer issues.
• Refers customers to internal experts when complex financial goals and needs are recognized.
• Follows all bank processes and procedures, adheres to applicable laws and regulations, and ensures sound banking practices, including managing and reporting operational risks.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

Preferences

• Bachelor’s degree.
• Life Insurance License.
• One (1) year of cash-handling, banking, and/or customer service experience.

Skills and Competencies

• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Excellent relationship-building skills.
• Strong communication and customer focus.

Pay

Pay ranges are job-specific and based on the Metropolitan Statistical Area Market Range for the position's location and level. The minimum target range for this role is $46,120.20 USD, with a median target of $55,160.00 USD.

This role is eligible to participate in commission and formulaic incentive plans, with potential earnings based on performance against defined metrics and goals.

Benefits

• Paid Vacation/Sick Time.
• 401K with Company Match.
• Medical, Dental, and Vision Benefits.
• Disability Benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life Insurance.
• Parental Leave.
• Employee Assistance Program.
• Associate Volunteer Program.

Note: Benefits and plans may be changed, amended, or terminated at any time for any class of associate.

Schedule

This is a full-time position.