Relationship Banker II Float | St Louis Market
Position Summary
The Relationship Banker II combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. The role emphasizes providing comprehensive financial services to customers, handling complex transactions, and building customer relationships.
Duties & Responsibilities
Travel between specified locations throughout the St Louis Market - Bayless, Creve Coeur, Chesterfield, St Charles, DeBaliviere, and Clayton.
Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
Provide guidance to customers on financial products and services that best meet their needs.
Identify and promote all bank products and services, actively engaging with customers to assess needs and recommend suitable banking solutions.
Proactively seek opportunities to refer customers to other lines of business such as mortgage, wealth, treasury, commercial, etc.
Open and manage personal and business accounts, ensuring the account setup is accurate and compliant with regulatory requirements.
Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.
Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.
Process and assist with customer loan applications, including personal loans and home equity lines of credit.
Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers or other departments to ensure a smooth loan approval process.
Educate customers on loan products, eligibility requirements, and loan terms.
Process transactions with a high degree of accuracy, balancing cash drawer and ensuring transactions are accurately recorded and processed.
Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.
Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.
Adhere to privacy regulations and ensure customer data is handled securely and confidentially.
Aid newer staff by providing guidance on bank products, customer service skills, and operational procedures.
Foster a collaborative and positive work environment by sharing knowledge and assisting with day-to-day operational needs.
Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.
Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.
Education & Experience
Requires a High School diploma.
2 years of banking experience with lending responsibilities required.
1 year of previous training and/or combination of mentorship, military or management experience required.
Pursuant to the SAFE Act, all Relationship Bankers (if lending) are required to maintain current registration with NMLS. If not active as of the hire date, immediate attainment is required.
Knowledge of Microsoft Office is required.
Benefits & Compensation
Salary offered is based on factors including job duties, required qualifications, and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $19.75-$23/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts, and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, wellness incentives, and an employee assistance program. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop, and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.