Relationship Banker II - Bridgewater (40 hour)
TD · Bridgewater, NJ · 1 mo ago
On-siteFinance$24.75–$34/hrFull-time
We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We have:
- Work Location: Bridgewater, New Jersey, United States of America (metadata)
- Hours 40 (schedule)
- Pay Details $24.75 - $34.00 USD (pay)
- Job Description paragraphs (responsibilities)
- Education & Experience (requirements/qualifications)
- Customer Accountabilities (maybe responsibilities)
- Shareholder Accountabilities (maybe responsibilities)
- Employee/Team Accountabilities (maybe responsibilities)
- OCC Language (maybe qualifications)
- Physical Requirements (maybe qualifications)
- Who We Are (maybe about the role? but it's generic)
- Our Total Rewards Package (benefits)
- Additional Information (maybe not needed)
- Colleague Development (maybe benefits? but it's development)
We need to avoid boilerplate like EEO, legal, etc. Remove duplicated lines.
We need to preserve all substantive info, not invent or summarize away detail. Use
- for any list of duties/requirements/benefits, and
for prose. We need to decide sections: - About the role: maybe a short description from "This role is a banking professional..." etc. Could be a paragraph. - Responsibilities: could combine Job Description paragraphs, Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities. - Requirements/Qualifications: Education & Experience, OCC Language, Physical Requirements maybe. - Skills: maybe from bullet points like Strong communication skills, ability to manage multiple priorities, etc. - Benefits: Our Total Rewards Package description. - Pay: Pay Details. - Schedule: Hours 40. We must not create sections with filler like "commensurate with experience". We have actual pay range, so Pay section ok. Hours given, so Schedule section ok. We need to ensure we don't repeat job title as heading. Not needed. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. First, About the role: The first paragraph after "Job Description": "This role is a banking professional that plays a vital role in bringing TD's human, relationship driven banking experience to life by cultivating and sustaining client relationships through delivering personalized banking solutions that support long term financial goals." That's a good description. Could also include "This role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance supported by deep product knowledge and disciplined execution while upholding TD's risk and regulatory standards." That's also part of responsibilities but could be part of About. We'll put About the role as a paragraph combining those two sentences. Responsibilities: We'll list bullet points from the "Depth & Scope" section (the long list of bullet-like sentences). Also Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities. We need to preserve all substantive info, not summarize. So we need to include each bullet as
- . The Depth & Scope includes many sentences each starting with a verb. We'll treat each as a list item.
Let's extract them:
From Depth & Scope:
- Cultivates and sustains long term client relationships through leads management and outbound efforts in a bank location; responsible for identifying opportunities that deepen client relationships that allow clients to meet their financial objectives
- Proactively engages in client conversations with curiosity, actively listening and accurately capturing information while leveraging TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through across all client commitments, including partner hand-offs
- Consistently leads client engagement across walk-in, appointment, and outbound opportunities, establishing credibility and deepening relationships. Leads purposeful, goals-based discovery with confidence, uncovering both expressed and unexpressed client needs through advanced questioning and active listening
- Applies strong banking and financial knowledge to interpret client needs and validate understanding. Provides clear, tailored guidance on a broader range of products and services, explaining options, benefits, and risks with confidence to support informed client decisions
- Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while driving partner collaboration and ensuring effective execution of referrals
- Serves as a client advocate, anticipating client's needs to build and maintain deeper client relationships through ongoing engagement, personalized guidance, and proactive outreach
- Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities
- Champions the client experience by ensuring continuity, follow-through, and strong connection to TD’s broader network of expertise
- Adheres & reinforces all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank
Now Customer Accountabilities:
- Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
- Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required
- Leads client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes
- Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies
- Consistently brings TD’s brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience
Shareholder Accountabilities:
- Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
- Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
- Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure
- Acts in accordance with TD's code of conduct and ethical standards in every decision
- Protect TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it
- Exercises sound judgment in more complex scenarios, identifying risks, resolving issues, and escalating as appropriate
Employee/Team Accountabilities:
- Acts as a team leader to monitor workflow, prioritize tasks and delegate responsibilities
- Completes required training and continuously strengthens risk and compliance knowledge
- Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
- Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
- Embraces different perspectives, backgrounds, and experiences
- Models curiosity and seeks out different perspectives to foster a growth mindset
- Collaborates with team members and partners in contributing to the success of the team and organization
- Demonstrates TD Way leadership behaviors in action
We could combine all these into one Responsibilities section, but that may be huge. However instructions: Prefer a few substantive sections over many thin ones. So one Responsibilities section with all these bullet points is fine.
Now Requirements/Qualifications: Education & Experience, OCC Language, Physical Requirements.
Education & Experience paragraph:
"High School Diploma or GED (or equivalent combination of education and experience)
2+ years of experience engaging clients in a sales, service, or relationship building capacity, including identifying needs and delivering solutions
Prior experience in a banking environment, including teller, platform, or relationship banking roles preferred
Demonstrated ability to conduct consultative client conversations, including uncovering needs and recommending appropriate products and services
Strong communication skills with the ability to convey information clearly, concisely, and confidently to diverse client populations
Demonstrated ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment
Demonstrated ability to apply sound judgment and problem-solving skills in client-facing and operational scenarios
Proficiency with Microsoft Office or similar workplace technologies
Ability to complete required job-related training upon hire
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role
Notary License (or ability to obtain) preferred"
We could split into Requirements (education/experience) and Skills (communication, etc.) but we have a Skills section possible. However we need to decide: we have Skills section possible if we have specific skill list. The Education & Experience includes many skill-like items. Could treat them as Requirements. But we also have separate Skills section maybe for things like "Strong communication skills", "Ability to manage multiple priorities", etc. However we can also put those under Requirements. The instruction: Use sections only when posting has real specific content. We have content for Requirements (education/experience) and Skills (maybe separate). But we could combine them into one Requirements section and not have Skills. However we have a Skills section heading possible if we want to separate out skill-based items. But we need to avoid thin sections. If we split, we might have two sections each with decent content. Let's see.
Education & Experience includes both education and experience plus skill items. Could split: Requirements: Education & Experience (high school diploma, 2+ years experience, prior banking experience preferred). Skills: communication, multitasking, problem-solving, proficiency with MS Office, training completion, NMLS registration, notary license preferred.
OCC Language: regulatory eligibility statements.
Physical Requirements: list of percentages.
We could have sections: Requirements (education/experience), Skills, Qualifications (maybe OCC Language and Physical Requirements). But we have limited headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We can map:
- About the role: description paragraph.
- Responsibilities: all duty bullet points.
- Requirements: education & experience (high school diploma, 2+ years experience, prior banking experience preferred).
- Qualifications: OCC Language (eligibility for registration, background check, etc.) and Physical Requirements.
- Skills: communication, multitasking, problem-solving, MS Office proficiency, training completion, NMLS registration, notary license preferred.
- Benefits: Our Total Rewards Package description.
- Pay: Pay Details.
- Schedule: Hours 40.
We need to ensure we don't create sections with filler like "not specified". All have content.
Now we need to format.
We'll produce:
About the role
This role is a banking professional that plays a vital role in bringing TD's human, relationship driven banking experience to life by cultivating and sustaining client relationships through delivering personalized banking solutions that support long term financial goals. This role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance supported by deep product knowledge and disciplined execution while upholding TD's risk and regulatory standards.
Responsibilities
- Cultivates and sustains long term client relationships through leads management and outbound efforts in a bank location; responsible for identifying opportunities that deepen client relationships that allow clients to meet their financial objectives
- Proactively engages in client conversations with curiosity, actively listening and accurately capturing information while leveraging TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through across all client commitments, including partner hand-offs
- Consistently leads client engagement across walk-in, appointment, and outbound opportunities, establishing credibility and deepening relationships. Leads purposeful, goals-based discovery with confidence, uncovering both expressed and unexpressed client needs through advanced questioning and active listening
- Applies strong banking and financial knowledge to interpret client needs and validate understanding. Provides clear, tailored guidance on a broader range of products and services, explaining options, benefits, and risks with confidence to support informed client decisions
- Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while driving partner collaboration and ensuring effective execution of referrals
- Serves as a client advocate, anticipating client's needs to build and maintain deeper client relationships through ongoing engagement, personalized guidance, and proactive outreach
- Engages clients