Relationship Banker II

About the role

Join Mascoma Bank’s Retail Team as a Relationship Banker II and help us improve our clients' financial being. At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

Responsibilities

• Aid customers with daily banking needs including deposits and withdrawals.
• Build and enhance customer relationships by finding solutions to customer issues or enhancing their financial lives.
• Understand how to support customers through products and services to make banking easy.
• Be proficient in understanding and promoting mortgage and home equity products.
• Guide customers through account opening and application processes and prepare them for managing their finances.
• Demonstrate a helpful, friendly, positive attitude that makes customers happy with their choice of Mascoma Bank.
• Maintain a commitment to putting the Customer First in every interaction by taking ownership of the customer experience and striving for first contact resolution.
• Maintain a neat and orderly work area and ensure that negotiable and confidential records are properly secured.
• Adhere to and uphold Mascoma Bank's policies and procedures.

Requirements

• One (1) to Three (3) years in retail banking with a college degree preferred.
• Knowledge of computers and strong typing skills.
• Strong written and verbal communication skills and proficiency in problem-solving.
• A great, positive attitude and enjoys working with people on a team.
• Flexibility in job schedules and work locations including Saturdays and early morning drive-up hours.
• A professional appearance; grooming and dress consistent with Mascoma Bank's appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Qualifications

• One (1) to Three (3) years in retail banking with a college degree preferred.
• Knowledge of computers and strong typing skills.
• Strong written and verbal communication skills and proficiency in problem-solving.
• A great, positive attitude and enjoys working with people on a team.
• Flexibility in job schedules and work locations including Saturdays and early morning drive-up hours.
• A professional appearance; grooming and dress consistent with Mascoma Bank's appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Skills

• Customer service skills.
• Problem-solving abilities.
• Computer literacy.
• Communication skills.

Benefits

• Competitive compensation.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Pay

Details on pay are not specified in the job posting.

Schedule

The schedule for this position is not specified in the job posting.