Relationship Banker II

About the role

Join Mascoma Bank’s Retail Team as a Relationship Banker II and help us improve our clients' financial well-being. At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities. The Relationship Banker II will be one of the first points of contact with our customers, assisting them with daily banking transactions, inquiries, and providing exceptional service. This role also includes providing an elevated level of service, such as opening and closing accounts, promoting technology tools, discussing mortgage and lending options, and more.

Responsibilities

• Assist customers with daily banking needs including deposits and withdrawals.
• Build and enhance customer relationships by solving issues or identifying ways to improve their financial lives.
• Support customers through products and services to help them understand the best options for making banking easy.
• Be proficient in understanding all mortgage and home equity products and position these to customers through application and closing.
• Guide customers through account opening and application processes while setting expectations for managing their finances.
• Maintain a helpful, friendly, and positive attitude to ensure customers are happy they chose Mascoma Bank.
• Commit to putting the customer first in every interaction by taking ownership of their experience and striving for first-contact resolution.
• Maintain a neat and orderly work area, ensuring all negotiable and confidential records are properly secured.
• Understand and adhere to Mascoma Bank’s policies and procedures, including BSA/CIP, OFAC monitoring and reporting, security, operations, and personnel policies.

Requirements

• 1-3 years in retail banking; college degree preferred.
• Knowledge of computers and strong typing skills.
• Strong written and verbal communication skills, with proficiency in problem-solving.
• Positive attitude and ability to work well with a team.
• Flexibility in job schedules and work locations, including Saturday and early morning drive-up hours.
• Professional appearance consistent with Mascoma Bank’s appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you.

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings in accordance with applicable laws and industry regulations. Having a record on a background or credit report does not automatically disqualify you; we evaluate results on a case-by-case basis, considering relevance to the role and regulatory requirements.

Our Commitment to Belonging

The communities served by Mascoma Bank consist of individuals from diverse backgrounds, and our employees bring unique perspectives and experiences. We strive to create a safe and welcoming environment for all, fostering a workplace built on mutual respect and trust. A truly inclusive culture leads to a sense of belonging, supports innovation, and inspires creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach, and offering personal growth workshops and team-building opportunities. Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Pay

$20.00 - $23.16 per hour.