Relationship Banker II

About Us

At Cathay Bank, we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and proudly foster growth and development, empowering you to achieve your professional goals. With 60 years of thriving through economic cycles, our team members' drive and optimism have been key to our success. Together, we make a difference in the financial future of our communities.

Responsibilities

• New Accounts
  • Perform all aspects of new account opening procedures for all bank products and services.
  • Answer customer inquiries, provide financial solutions and recommendations, and assist with problem resolution.
  • Handle customer service functions such as check orders, change of address, return mail processing, and account maintenance changes.
  • Maintain confidentiality of customer information and Bank proprietary information.
• Sales & Service
  • Identify sales opportunities to cross-sell bank products and services to meet customers' financial goals.
  • Provide quality personalized customer service and maintain frequent customer contact to expand relationships and ensure retention.
  • Maintain open communication with Bank business partners and make referrals as appropriate (e.g., Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
  • Proactively support branch new business promotions.
• Operations
  • Perform deposits and withdrawal transactions.
  • Reconcile and balance teller cash drawer.
  • Process outgoing wires.
  • Handle essential functions of Safe Deposit box (e.g., entry, opening, maintenance).
  • Assist customers with problem resolution and ATM balancing.
  • Detect and report fraudulent or suspicious activities by completing BSA reporting, Currency Transaction Reports, or Monetary Instrument Reports.

Requirements

• College degree in business, accounting, or finance preferred but not required.
• 1-2 years of cash handling, customer service in a retail environment, or sales experience required; banking experience is a plus.
• Minimum 1 year of new accounts, sales experience, or relevant banking experience preferred.
• Motivated to provide excellent customer service and help customers achieve their financial goals.
• PC literate and typing proficient; experience with data entry, 10-key, banking software, and Microsoft Office (Word, Excel, PowerPoint, Outlook) a plus.
• Detail-oriented, organized, and able to multi-task, work under pressure, and follow through on commitments.
• Excellent interpersonal, listening, and communication skills; ability to make personal connections, engage, and educate customers.
• Demonstrated ability to assess customer needs, provide solutions or recommendations, and optimize sales opportunities.
• Ability to work independently and as part of a team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Able to work weekends and extended hours as required to meet business demands.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• May obtain (optional) MLO (Mortgage Loan Originator) status; must possess an active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS).
• Able and willing to commute as required for business needs.

Pay

$22.00 – $25.00 per hour. Pay determined based on job-related knowledge, skills, experience, and location. This position may be eligible for incentive compensation.

Benefits

Cathay Bank offers its full-time employees a competitive benefits package, including:

• Medical, dental, and vision insurance.
• Life insurance and long-term disability insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) with company contributions.
• Voluntary coverages.
• 401(k) retirement plan.