Relationship Banker II (40 hrs.) - Edison Stony Rd.
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to parse the posting.
Key info:
- Work Location: Edison, New Jersey, United States of America
- Hours: 40
- Pay Details: $23.25 - $30.75 USD
- TD is committed to providing fair and equitable compensation... (but we should not include boilerplate like "TD is committed..."? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The compensation statement about fair and equitable compensation is maybe generic but still part of posting. It's not boilerplate? It's a statement about compensation policies. Might be considered generic but it's part of posting. However we should preserve all substantive information. The line "TD is committed to providing fair and equitable compensation opportunities to all colleagues." is generic but still part of posting. Not sure if we should keep. The instruction: "Prefer a few substantive sections over many thin ones." Might keep it under Pay or About the role.
- Growth opportunities and skill development... (maybe part of About the role)
- Our compensation policies... (maybe part of Pay)
- As a candidate, you are encouraged to ask compensation related questions... (maybe part of Pay)
- Line Of Business Personal & Commercial Banking (maybe part of About the role)
- Job Description paragraph: "This role is a banking professional that plays a vital role..." That's about the role.
- Depth & Scope bullet list (multiple sentences). Those are responsibilities.
- Education & Experience list: bullet points.
- Customer Accountabilities list.
- Shareholder Accountabilities list.
- Employee/ Team Accountabilities list.
- OCC Language (legal/regulatory) maybe we should drop as boilerplate? It's regulatory requirement; might be considered legal boilerplate. The instruction says remove legal/EEO/equal-opportunity/scam-warning boilerplate. OCC Language is legal/regulatory; likely should be removed.
- Physical Requirements list: maybe we can include under Requirements or Qualifications? It's physical demands; could be part of Requirements.
- The above statements... (generic) maybe drop.
- Who We Are: company description; could be About the role? Might be considered boilerplate but it's substantive about company. Might keep under About the role.
- Our Total Rewards Package: benefits description; we can create Benefits section.
- Learn more: maybe drop.
- Additional Information: maybe drop.
- Colleague Development: maybe part of Benefits or About the role.
We need to decide sections.
We have Pay: we have salary range $23.25 - $30.75 USD. Also mention hours 40. So we can have Pay section with that info. Also maybe include Hours under Schedule? Actually Hours 40 could be Schedule (full-time). So we could have Schedule section: 40 hours per week (full-time). Pay section: $23.25 - $30.75 USD.
Benefits: Our Total Rewards package description includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, reward and recognition. That's substantive.
Responsibilities: Depth & Scope bullet list (multiple sentences). Also maybe Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities could be considered responsibilities or accountabilities. Could combine under Responsibilities.
Requirements: Education & Experience list (High School Diploma or GED, 2+ years experience, etc.) plus Physical Requirements maybe.
Qualifications: maybe similar to Requirements; but we can separate: Qualifications could be skills like strong communication, ability to manage multiple priorities, etc. But those are also in Education & Experience list. Actually Education & Experience list includes many skill items. Could treat that as Qualifications.
Skills: maybe we can extract specific skills: consultative client conversations, strong communication, manage multiple priorities, sound judgment, problem-solving, proficiency with Microsoft Office, ability to complete training, ability to obtain NMLS registration, Notary License preferred.
But we might avoid too many thin sections. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine many into Responsibilities, Requirements, Benefits, Pay, Schedule.
We need to include headings only when there is real specific content.
Thus we can have:
About the role
with paragraph summarizing role description (the initial Job Description paragraph plus maybe Line Of Business and Who We Are). But we must not repeat job title as heading. That's fine.
Responsibilities
with - for each duty from Depth & Scope, Customer Accountabilities, Shareholder Accountabilities, Employee/Team Accountabilities.
Requirements
with - for Education & Experience items plus Physical Requirements.
Benefits
with - for Total Rewards package items.
Pay
with for salary range and maybe note about base pay varying.
Schedule
with for 40 hours per week (full-time).
We must not include sections like Qualifications or Skills if we covered them elsewhere.
We must not include boilerplate like OCC Language, legal statements, etc.
We must not include duplicated lines.
We must preserve all substantive information.
Let's extract content.
About the role: combine:
- Line Of Business Personal & Commercial Banking
- Job Description paragraph: "This role is a banking professional that plays a vital role in bringing TD's human, relationship driven banking experience to life by cultivating and sustaining client relationships through delivering personalized banking solutions that support long term financial goals. This role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance supported by deep product knowledge and disciplined execution while upholding TD's risk and regulatory standards."
- Who We Are: "TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities."
We can combine into a couple paragraphs.
Responsibilities: list items from Depth & Scope (each sentence seems a responsibility). Also Customer Accountabilities (list). Shareholder Accountabilities (list). Employee/Team Accountabilities (list). We'll combine them.
Let's extract each bullet.
Depth & Scope sentences (separated by semicolons? Actually each sentence ends with a period). Let's list:
1. Cultivates and sustains long term client relationships through leads management and outbound efforts in a bank location; responsible for identifying opportunities that deepen client relationships that allow clients to meet their financial objectives
2. Proactively engages in client conversations with curiosity, actively listening and accurately capturing information while leveraging TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through across all client commitments, including partner hand-offs
3. Consistently leads client engagement across walk-in, appointment, and outbound opportunities, establishing credibility and deepening relationships. Leads purposeful, goals-based discovery with confidence, uncovering both expressed and unexpressed client needs through advanced questioning and active listening
4. Applies strong banking and financial knowledge to interpret client needs and validate understanding. Provides clear, tailored guidance on a broader range of products and services, explaining options, benefits, and risks with confidence to support informed client decisions
5. Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while driving partner collaboration and ensuring effective execution of referrals
6. Serves as a client advocate, anticipating client's needs to build and maintain deeper client relationships through ongoing engagement, personalized guidance, and proactive outreach
7. Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities
8. Champions the client experience by ensuring continuity, follow-through, and strong connection to TD’s broader network of expertise
9. Adheres & reinforces all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank
Customer Accountabilities bullet points:
- Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
- Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required
- Leads client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes
- Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies
- Consistently brings TD’s brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience
Shareholder Accountabilities bullet points:
- Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
- Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
- Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure
- Acts in accordance with TD's code of conduct and ethical standards in every decision
- Protect TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it
- Exercises sound judgment in more complex scenarios, identifying risks, resolving issues, and escalating as appropriate
Employee/ Team Accountabilities bullet points:
- Acts as a team leader to monitor workflow, prioritize tasks and delegate responsibilities
- Completes required training and continuously strengthens risk and compliance knowledge
- Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
- Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
- Embraces different perspectives, backgrounds, and experiences
- Models curiosity and seeks out different perspectives to foster a growth mindset
- Collaborates with team members and partners in contributing to the success of the team and organization
- Demonstrates TD Way leadership behaviors in action
We'll include all.
Requirements: Education & Experience list:
- High School Diploma or GED (or equivalent combination of education and experience)
- 2+ years of experience engaging clients in a sales, service, or relationship building capacity, including identifying needs and delivering solutions
- Prior experience in a banking environment, including teller, platform, or relationship banking roles preferred
- Demonstrated ability to conduct consultative client conversations, including uncovering needs and recommending appropriate products and services
- Strong communication skills with the ability to convey information clearly, concisely, and confidently to diverse client populations
- Demonstrated ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment
- Demonstrated ability to apply sound judgment and problem-solving skills in client-facing and operational scenarios
- Proficiency with Microsoft Office or similar workplace technologies
- Ability to complete required job-related training upon hire
- Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role
- Notary License (or ability to obtain) preferred
Physical Requirements list (maybe we include as part of Requirements). Let's extract each line:
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work –
Requirements
with- for Education & Experience items plus Physical Requirements.
Benefits
with- for Total Rewards package items.
Pay
withfor salary range and maybe note about base pay varying.
Schedule
withfor 40 hours per week (full-time). We must not include sections like Qualifications or Skills if we covered them elsewhere. We must not include boilerplate like OCC Language, legal statements, etc. We must not include duplicated lines. We must preserve all substantive information. Let's extract content. About the role: combine: - Line Of Business Personal & Commercial Banking - Job Description paragraph: "This role is a banking professional that plays a vital role in bringing TD's human, relationship driven banking experience to life by cultivating and sustaining client relationships through delivering personalized banking solutions that support long term financial goals. This role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance supported by deep product knowledge and disciplined execution while upholding TD's risk and regulatory standards." - Who We Are: "TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities." We can combine into a couple paragraphs. Responsibilities: list items from Depth & Scope (each sentence seems a responsibility). Also Customer Accountabilities (list). Shareholder Accountabilities (list). Employee/Team Accountabilities (list). We'll combine them. Let's extract each bullet. Depth & Scope sentences (separated by semicolons? Actually each sentence ends with a period). Let's list: 1. Cultivates and sustains long term client relationships through leads management and outbound efforts in a bank location; responsible for identifying opportunities that deepen client relationships that allow clients to meet their financial objectives 2. Proactively engages in client conversations with curiosity, actively listening and accurately capturing information while leveraging TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through across all client commitments, including partner hand-offs 3. Consistently leads client engagement across walk-in, appointment, and outbound opportunities, establishing credibility and deepening relationships. Leads purposeful, goals-based discovery with confidence, uncovering both expressed and unexpressed client needs through advanced questioning and active listening 4. Applies strong banking and financial knowledge to interpret client needs and validate understanding. Provides clear, tailored guidance on a broader range of products and services, explaining options, benefits, and risks with confidence to support informed client decisions 5. Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while driving partner collaboration and ensuring effective execution of referrals 6. Serves as a client advocate, anticipating client's needs to build and maintain deeper client relationships through ongoing engagement, personalized guidance, and proactive outreach 7. Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities 8. Champions the client experience by ensuring continuity, follow-through, and strong connection to TD’s broader network of expertise 9. Adheres & reinforces all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank Customer Accountabilities bullet points: - Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility - Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required - Leads client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes - Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies - Consistently brings TD’s brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience Shareholder Accountabilities bullet points: - Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client - Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, by accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards - Identifies potential discrepancies, material changes or risk indicators and escalates appropriately in accordance with policy and procedure - Acts in accordance with TD's code of conduct and ethical standards in every decision - Protect TD's clients, colleagues and the Bank - Do the right thing - own it, raise it, know it - Exercises sound judgment in more complex scenarios, identifying risks, resolving issues, and escalating as appropriate Employee/ Team Accountabilities bullet points: - Acts as a team leader to monitor workflow, prioritize tasks and delegate responsibilities - Completes required training and continuously strengthens risk and compliance knowledge - Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team - Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team - Embraces different perspectives, backgrounds, and experiences - Models curiosity and seeks out different perspectives to foster a growth mindset - Collaborates with team members and partners in contributing to the success of the team and organization - Demonstrates TD Way leadership behaviors in action We'll include all. Requirements: Education & Experience list: - High School Diploma or GED (or equivalent combination of education and experience) - 2+ years of experience engaging clients in a sales, service, or relationship building capacity, including identifying needs and delivering solutions - Prior experience in a banking environment, including teller, platform, or relationship banking roles preferred - Demonstrated ability to conduct consultative client conversations, including uncovering needs and recommending appropriate products and services - Strong communication skills with the ability to convey information clearly, concisely, and confidently to diverse client populations - Demonstrated ability to manage multiple priorities, independently organize work, and consistently meet deadlines in a fast-paced environment - Demonstrated ability to apply sound judgment and problem-solving skills in client-facing and operational scenarios - Proficiency with Microsoft Office or similar workplace technologies - Ability to complete required job-related training upon hire - Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role - Notary License (or ability to obtain) preferred Physical Requirements list (maybe we include as part of Requirements). Let's extract each line: - Domestic Travel – Occasional - International Travel – Never - Performing sedentary work –
- for Total Rewards package items.