Relationship Banker I - University

Results-driven sales and service professional responsible for building strong member relationships through meaningful financial conversations and solution-based selling. This role proactively uncovers member needs and recommends products and services that help members earn higher rates on deposits, lower rates on loans, add convenience, and achieve their financial goals. Relationship Bankers combine financial expertise with a consultative approach to identify opportunities, deepen relationships, and deliver personalized solutions that create value for both the member and the credit union. Guided by our values of being kind, committed, and proactive, they serve as trusted advisors to our members.

This role is eligible for a language stipend of $200/monthly after 90 days of employment.

Responsibilities

• Performs sales, service and operational functions in the branch.
• Delivers unsurpassed service that builds long-term member loyalty while effectively assisting with member interactions.
• Processes a variety of transactions promptly, accurately and efficiently to include deposits, transfers, withdrawals, opening and/or performing maintenance on new accounts, IRAs, CDs, loans, etc. in accordance with credit union policies, procedures, and regulatory requirements.
• Engages members through consultative, open-ended conversations to build trust, uncover financial needs, and create sales opportunities.
• Leverages expertise in credit union products and services, new accounts, and consumer lending to recommend tailored solutions that help members achieve their financial goals while meeting branch and individual sales objectives.
• Serves as Lobby Leader by welcoming members, managing lobby traffic by determining members’ needs, signing members in to meet with branch staff, and managing wait time.
• Educates and supports members on the usage of self-service and digital options such as the Vantage West mobile app, VantageWest.org, and ITMs to complete transactions and service needs.
• Follows established processes and guidelines in daily activities to do what is right for members and the credit union, adhering to all applicable laws and regulations.
• Demonstrates adaptability by embracing change and effectively utilizing new and existing tools to enhance service delivery and operational efficiency.
• Resolves members' requests, problems, and complaints or directs them to the appropriate person or department for information and assistance.
• Partners with Wealth Managers, Business Bankers, and Mortgage Loan Officers to connect members to experts who can help them with specialized financial needs.
• Actively seeks and applies feedback to improve performance and member experience.
• Attends events representing Vantage West, including sponsorships, community outreach, and financial wellness.
• Supports community relationships on an as-needed basis.
• Serves as a resource to train new and existing team members as needed.
• Assists the branch team with opening and closing duties, and other departments, as needed.
• Proactively performs other duties as needed or assigned.

Requirements

• High School diploma or equivalent.
• Two (2) years of customer service, sales, and/or retail banking experience.
• Must comply with all aspects of the Bank Secrecy Act (BSA).
• Must be able to obtain license through the Nationwide Mortgage Licensing System & Registry (NMLS).
• May be required to obtain notary public certification.

Preferred Qualifications

• One (1) year of sales experience.

Skills

• Excellent attention to detail and sound judgement.
• Ability to work in an agile, goal-oriented environment.
• Effective team player, cooperative, flexible, and dependable.
• Clear and effective communication.
• Basic math and computer skills.
• Ability to influence and build rapport quickly.

Competencies

• Sales Focus
• Perseverance
• Problem Solving
• Decision Quality
• Oral and Written Communication

Working Conditions

• Requires sitting or standing for extended periods of time.
• Infrequent lifting up to 25 lbs.

Pay

Salary range is $19.00 - $22.72/hr. Final salary is dependent on a candidate’s experience and qualifications.

About Us

At Vantage West, we pride ourselves on fostering a vibrant learning environment where curiosity and growth are at the heart of everything we do. Together, we are not just building a successful company; we are cultivating a community where everyone can thrive.

Benefits

• Health Coverage – Medical, dental, and vision coverage for you and your dependents. Additional benefits include life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services).
• Paid Time Off and Holidays – Generous paid time off, additional time for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. Enhanced paid military leave and paid maternity/paternity leave.
• Retirement Savings – Generous 401k Plan.
• Development Activities – Focus on continuous growth by encouraging job shadowing and personal development plans, leading to a 40+% annual internal promotion rate.
• Tuition Reimbursement – Partnered with the University of Arizona Global Campus to offer eligible full-time employees 100% tuition coverage towards an online Bachelor’s or Master’s Degree.