Relationship Banker I - Sumner, WA (34hrs)

About the Role

Relationship Bankers at U.S. Bank build and foster client relationships through proactive outreach, follow-up, and engagement via multiple channels, including in-person, by appointment, and virtually. They provide tailored financial counsel, assess and address banking needs, and recommend solutions based on each customer’s unique goals. This role requires a digital-first mindset and a commitment to delivering an optimal client experience while maintaining a thorough understanding of consumer and business banking products and services.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow-up.
• Engage clients to understand their financial needs and banking channel preferences.
• Provide tailored solutions for new and existing clients based on their needs.
• Maintain a working knowledge of consumer and business banking products, including digital services.
• Deliver a consistent, optimal client experience, including greeting clients and processing basic transactions.
• Collaborate with branch team members and partners to serve clients effectively.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients on digital products and self-service technologies to meet their financial needs.
• Leverage resources and technologies to optimize the client experience and ensure operational excellence.

Qualifications

• High school diploma or equivalent.
• Typically less than four years of job-related, retail banking experience or a combination of experience and commensurate training.

Preferred Skills

• Proven ability to build and foster client relationships through proactive outreach and follow-up.
• Effective communication and engagement skills with clients.
• Thorough knowledge of bank and branch policies, procedures, and support systems.
• Strong customer service and interpersonal skills.
• Experience demonstrating digital products and self-service technologies.
• Ability to identify customer needs and make appropriate recommendations.
• Experience in the financial services industry is preferred.

Location

This role requires working from a U.S. Bank location for all scheduled work days.

Pay

Pay Range: $24.92 - $30.46

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year (unless otherwise provided by law)