Relationship Banker I - St. Ann Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with a passion for customer service and a desire to grow their career. This position focuses on providing exceptional customer experiences, enhancing financial wellness, and building long-term relationships with customers.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries regarding products and services, and fulfill basic servicing requests like new/replacement cards, information changes, PIN resets, and check reordering.
• Build and maintain relationships with customers, staying informed about their banking history and needs.
• Provide education on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues, and refer complex cases to internal experts.
• Adhere to bank processes and procedures, and comply with relevant laws and regulations.
• Identify customer needs and provide guidance on Regions' solutions, and conduct outbound calls to educate customers on emerging technologies.
• Track and report hours worked, and be eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Experience in banking, cash handling, or customer service (up to one year).
• Effective communication skills, both in person and via phone and electronic channels.
• Computer proficiency, including typing and sustained attention to a monitor.
• Physical abilities to lift up to twenty pounds and stand/walk for extended periods.

Skills and Competencies

• Adherence to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Handling multiple priorities simultaneously.
• Overseeing large sums of cash.
• Strong customer focus and relationship-building skills.