Relationship Banker I - Queen Creek Crossing

About the role

Relationship Bankers build relationships with customers through in‑person, appointment‑based, and virtual channels, providing counsel with a digital‑first mindset. They assess banking needs, process account information, educate clients on deposit and loan products, and recommend solutions tailored to each customer’s goals.

Responsibilities

• Build and foster client relationships through proactive outreach, follow‑up, and asking insightful questions to understand financial needs and channel preferences.
• Identify and recommend solutions for new and existing clients by effectively engaging and communicating with them.
• Maintain working knowledge of consumer and business banking products, including digital offerings.
• Provide a consistent, optimal client experience, greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging self‑service digital products and services.
• Leverage available resources and technologies to optimize the client experience with operational excellence and accuracy.
• Maintain required National Mortgage Licensing System (NMLS) registration and comply with related background and credit checks.

Basic Qualifications

• High school diploma or equivalent.
• Typically less than four years of retail banking experience, or a combination of experience and commensurate training.

Preferred Skills/Experience

• Proven ability to build and foster relationships with clients through proactive outreach and follow‑up.
• Effective client engagement and communication skills.
• Thorough knowledge of bank and branch policies, procedures, and support systems.
• Strong customer service and interpersonal abilities.
• Experience demonstrating and using digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Basic proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.
• Financial services industry experience (preferred).

Location expectations

This role requires working from a U.S. Bank location for all scheduled work days.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals (one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise provided by law)

Pay

Pay Range: $20.25 – $24.75 per hour (actual range may vary based on location).