Relationship Banker I - Poplar Ave Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The primary responsibility is to provide exceptional customer service, manage transactions, and assist customers in achieving their financial goals.

Responsibilities

• Handle customer transactions such as deposits, withdrawals, payments, and other teller duties.
• Answer customer inquiries and fulfill basic servicing requests like card replacements, PIN resets, and check orders.
• Build and maintain relationships with customers, staying informed about their banking needs.
• Provide education on digital banking solutions and encourage the use of mobile, online, and ATM services.
• Aid branch and team members in resolving customer issues and refer complex cases to internal experts.
• Adhere to bank policies and procedures, including managing cash and following legal requirements.
• Conduct outbound calls to educate customers on new technologies and assist with their financial needs.
• Track and report hours worked and overtime as required by the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Handling cash and processing transactions
• Effective communication in person, on the phone, and through electronic channels
• Using a computer frequently, including typing and prolonged attention to a monitor
• Standing and walking for extended periods
• Lifting up to twenty pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills