Relationship Banker I - Orange Bowl Branch - Miami Dade

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. The primary responsibility is to provide exceptional customer service, manage transactions, and assist customers in achieving their financial goals.

Responsibilities

• Handle customer transactions such as deposits, withdrawals, payments, and other typical teller activities.
• Answer customer inquiries regarding products and services and fulfill basic servicing requests.
• Develop and maintain relationships with customers, staying informed about their banking history and needs.
• Provide education on standard consumer products and digital solutions like mobile, online, and ATM offerings.
• Aid branch and team members in resolving customer issues and refer complex cases to internal experts.
• Adhere to bank processes, procedures, and regulations, including completing tasks delegated by the Branch Manager.
• Conduct outbound phone calls to educate customers on emerging technology and assist with their financial needs.
• Track and report hours worked in excess of 40 per week and be eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Handle cash and process cash transactions.
• Communicate in person, on the phone, and through electronic channels.
• Use a computer frequently, including typing and sustained attention to a monitor.
• Walk and stand for extended periods of time.
• Lift up to twenty (20) pounds.

Skills and Competencies

• Adhere to policies, procedures, and guidelines.
• Assist customers with digital banking offerings.
• Handle multiple priorities simultaneously.
• Oversee large sums of cash.
• Strong customer focus and relationship-building skills.
• Bilingual candidate, English and Spanish, preferred.

Benefits

• Paid vacation/sick time.
• 401K with Company Match.
• Medical, Dental, and Vision Benefits.
• Disability Benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life Insurance.
• Parental Leave.
• Employee Assistance Program.
• Associate Volunteer Program.