Relationship Banker I - Moores Mill Branch - Huntsville AL

About the role

The Relationship Banker I role at Regions is designed for individuals with prior teller, limited banking, or retail sales experience. This position offers an opportunity for growth and development, focusing on providing exceptional customer service and educating customers on banking options.

Responsibilities

• Handle customer transactions, including deposits, withdrawals, payments, and other teller duties.
• Answer customer inquiries and fulfill basic servicing requests like card replacements, PIN resets, and check orders.
• Create and maintain relationships with customers, staying informed about their financial needs and interests.
• Provide education on standard consumer products and digital solutions, such as mobile, online, and ATM services.
• Aid branch and team members in resolving customer issues and refer complex cases to internal experts.
• Adhere to bank processes and procedures, including completing tasks delegated by the Branch Manager, and ensure sound banking practices.
• Conduct outbound phone calls to educate customers on emerging technologies and assist with their financial needs.
• Track and report hours worked in excess of 40 per week and be eligible for overtime under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Effective communication skills, both in person and through electronic channels
• Computer proficiency, including typing and sustained attention to a monitor
• Physical ability to walk and stand for extended periods and lift up to twenty pounds

Skills and Competencies

• Adherence to policies, procedures, and guidelines
• Assistance with digital banking offerings
• Handling multiple priorities simultaneously
• Overseeing large sums of cash
• Strong customer focus and relationship-building skills

Benefits

• Paid vacation/sick time
• 401K with Company Match
• Medical, Dental, and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Location

Moores Mill Road, Huntsville, Alabama

Equal Opportunity Employer

Regions is committed to creating an inclusive environment for all associates. We are an equal opportunity employer and welcome applications from individuals with diverse backgrounds and experiences.