Relationship Banker I - Kent, WA

About the role

Relationship Bankers at U.S. Bank build and maintain client relationships through in‑person, appointment‑based, and virtual interactions. The role emphasizes a digital‑first mindset, providing tailored counsel, educating clients on deposit and loan products, and recommending solutions that align with each customer’s unique goals and needs.

Responsibilities

• Engage customers across multiple channels (in‑person, appointments, virtual) to provide personalized banking counsel.
• Build trust‑based relationships by assessing and addressing customers’ banking needs.
• Obtain and process customer and account information accurately.
• Demonstrate and educate clients on available deposit, loan, and digital products and services.
• Recommend solutions tailored to each customer’s goals and preferences.
• Proactively outreach and follow up with clients to understand their financial needs and channel preferences.
• Identify and present appropriate solutions for new and existing clients.
• Maintain working knowledge of consumer and business banking products, including digital offerings.
• Provide a consistent, optimal client experience, including greeting clients and processing basic transactions.
• Collaborate with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients on emerging self‑service digital products and services.
• Leverage available resources and technologies to optimize the client experience with operational excellence and accuracy.

Basic Qualifications

• High school diploma or equivalent.
• Typically less than four years of retail banking experience, or a combination of experience and comparable training.
• Registration with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z, including successful criminal background and credit checks.

Preferred Skills/Experience

• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Strong communication skills for effective client engagement.
• Thorough knowledge of bank and branch policies, procedures, and support systems.
• Demonstrated customer service and interpersonal abilities.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while applying a digital‑first mindset.
• Basic proficiency in making appropriate product recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry (preferred).

Location expectations

This role requires working on‑site at a U.S. Bank location for all scheduled work days. Accommodations for disabilities are available during the application and hiring process.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability coverage
• Pregnancy disability and parental leave
• 401(k) with employer contributions and additional retirement plans
• Paid vacation (2–5 weeks, based on salary grade and tenure)
• Up to 11 paid holidays
• Adoption assistance
• Sick and Safe Leave accrual (1 hour per 30 hours worked, up to 80 hours per year)

Pay

Pay Range: $24.92 – $30.46 (hourly), with additional incentive, recognition, equity stock purchase, and pension benefits subject to eligibility.