Relationship Banker I - Hyannis 28

Essential Job Functions/Responsibilities

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs
• Must comply with all required laws, regulations, policies, and procedures
• Timely completion of all assigned learning activities
• Participates/volunteers in Banking Center meetings and one-on-one coaching sessions

Qualifications

• Education: Bachelor's degree preferred
• Certifications: Eligible for Nationwide Mortgage Licensing System (NMLS) registration, Eligible for Notary Public commission
• Knowledge: Minimum six months’ cash handling experience preferred, Minimum six months’ customer service experience, Prior customer relationship building experience, Cyber security awareness
• Skills: Strong verbal and written communication skills, Critical thinking, decision making and problem-solving skills, Must have cyber security awareness to protect the digital environment, the Bank, and customers