Relationship Banker I - Float

Salary Grade: 12R

About the role

In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank’s customers, assisting them with banking transactions, addressing inquiries, and resolving problems at a full-service Cape Cod 5 Retail Banking Center location.

Responsibilities

• Develops rapport with customers by greeting them by name, understanding account ownership types and authority, being responsive and timely with correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy).
• Provides excellent customer care relative to daily transactions, addressing inquiries, and resolving problems in accordance with Bank policies and procedures.
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance, and savings bond redemption.
• Safeguards customer trust by upholding the duty of customer confidentiality.
• Develops a comprehensive knowledge of the Bank’s products and services, taking responsibility to request assistance for further development needs.
• Complies with all required laws, regulations, policies, and procedures.
• Completes all assigned learning activities in a timely manner.
• Actively participates in Banking Center meetings and one-on-one coaching sessions.
• Participates in or volunteers for community groups and events.
• Performs additional duties as assigned.

Requirements

• Bachelor's degree preferred.
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration.
• Eligible for Notary Public commission.
• Minimum six months’ cash handling experience preferred.
• Minimum six months’ customer service experience.
• Prior customer relationship building experience.
• Strong verbal and written communication skills.
• Critical thinking, decision-making, and problem-solving skills.
• Cyber security awareness to protect the digital environment, the Bank, and customers.

Skills

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Sales Aptitude
• Eager and Agile Learner