Relationship Banker I - Eugene (29th & Willamette), OR (36hrs)

About the role

Relationship Bankers build relationships with customers via in‑person, appointment, and virtual channels, providing counsel with a digital‑first mindset. They assess banking needs, process information, educate clients on deposit and loan products, and recommend solutions aligned with each customer’s goals. This role requires working from a U.S. Bank location for all scheduled work days.

Responsibilities

• Build and foster relationships through proactive outreach and follow‑up, asking questions to learn financial needs and channel preferences.
• Identify solutions for new and existing clients by effectively engaging and communicating.
• Maintain working knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent optimal client experience, greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging and self‑service digital products and services.
• Leverage resources and technologies to optimize the client experience with operational excellence and accuracy.

Requirements

This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. Failure to meet or maintain NMLS registration requirements may result in rescission of offer or termination.

Qualifications

• High school diploma or equivalent.
• Typically less than four years of job‑related retail banking experience, or a combination of experience and commensurate training.

Skills

• Proven ability to build and foster relationships with clients through proactive outreach and follow‑up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
• Experience in the financial services industry preferred.

Benefits

• Healthcare (medical, dental, vision)
• Basic and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

Pay range: $20.25 – $24.75 per hour.