Relationship Banker I - Columbus Hwy 45 Branch

About the role

The Relationship Banker I role at Regions is designed for individuals with a focus on results, dedication to quality, strength, and integrity. This position offers an opportunity for growth, development, and upward mobility, with a mission to improve the financial wellness of customers.

Responsibilities

• Provides an exceptional customer experience on the cash line while handling transactional needs.
• Handles customer inquiries regarding products and services, and fulfills basic servicing requests.
• Develops relationships with customers and educates them on standard consumer products and digital solutions.
• Aids in resolving customer service inquiries by assisting branch and fellow team members with tasks.
• Refers customers to internal experts for more complex financial needs.
• Adheres to bank processes and procedures, completes duties delegated by the Branch Manager, and ensures sound banking practices.
• Identifies customer needs and provides appropriate guidance and perspective about Regions' solutions.
• Conducts outbound phone calls to educate customers on emerging technology and assist with meeting their financial needs.

Requirements

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Handle cash and process cash transactions.
• Communicate in person, on the phone, and through electronic channels.
• Use a computer frequently, including typing and sustained attention to a monitor.
• Walk and stand for extended periods of time.
• Lift up to twenty (20) pounds.

Skills and Competencies

• Adhere to policies, procedures, and guidelines.
• Assist customers with digital banking offerings.
• Handle multiple priorities simultaneously.
• Oversee large sums of cash.
• Strong customer focus and relationship-building skills.