Relationship Banker I

About the role

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of its customers. The bank empowers associates to be trusted advisors by providing traditional bank resources supported by cutting‑edge technology and guides customers through each financial life stage. As a Relationship Banker, you will build, expand, and retain existing client relationships while delivering an exceptional client experience. You will provide expert financial solutions by assessing needs and offering bank products and services, market Simmons solutions through daily interactions, outbound calling, business visits, networking events, and periodic ‘At Work’ events, achieve or exceed individual and branch goals, assist with account service and maintenance, teller transactions, problem resolution, and act as a professional Simmons Ambassador. All Relationship Bankers receive the same training on requisite products, services, needs‑based conversations, and tools necessary to perform the role.

Responsibilities

• Responsible to share and recommend the bank's full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in‑person and outbound calling activities that provide an opportunity to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with appropriate account selection, researching customer accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests, maintain knowledge of loan policies and procedures, and assist with branch(es)’ consumer loan portfolio(s).
• Uncover needs and refer customers to a partner‑centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

Qualifications

• HS Diploma/GED
• One year of customer‑facing and goal‑oriented experience
• Registration with the National Mortgage Licensing System and Registry (NMLS) required; obtain an NMLS license after employment if not already registered
• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)
• Ability to provide support and guidance at other banking institutions within the market

Skills

• Ability to effectively motivate and present information in one‑on‑one and small‑group situations to customers, clients, and other employees
• Embrace a team‑centric approach to collectively help customers in an ever‑evolving, fast‑paced banking environment
• Coach and lead the branch team according to process and protocol in the absence of an AFCM
• Proficiency with MS Office programs
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge