Relationship Banker I

About the role

Join Mascoma Bank’s Retail Team as a Relationship Banker I and help us improve our clients' financial being. At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

Responsibilities

• Aid customers with daily banking transactions, such as deposits and withdrawals.
• Build and enhance customer relationships by finding solutions to customer issues or suggesting ways to improve their financial lives.
• Support customers through our products and services to make banking easier for them.
• Guide customers through account opening and application processes and set expectations for managing finances.
• Demonstrate a helpful, friendly, positive attitude that makes customers happy with their choice of banking.
• Maintain a commitment to putting the Customer First in every interaction by owning the customer experience and striving for first contact resolution.
• Maintain a neat and orderly work area and ensure that negotiable and confidential records are properly secured.
• Adhere to and uphold Mascoma Bank’s policies and procedures, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills and proficiency in problem-solving.
• A great, positive attitude and enjoys working with people on a team.
• Flexibility in job schedules and work locations including Saturdays and early morning drive-up hours.
• A professional appearance; grooming and dress consistent with Mascoma Bank’s appearance policy.
• The ability to maintain confidentiality and privacy of customer information.

Qualifications

• None of the above requirements are mandatory; we are interested in hearing from you regardless of whether you meet 100% of these qualifications.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Positive attitude and interpersonal skills.
• Flexibility in scheduling and work locations.
• Professional appearance and confidentiality.

Benefits

• Competitive compensation.
• Career development and internal mentorship.
• Comprehensive health care, dental care, and vision.
• 401(k) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous Paid Time Off (PTO), starting at 22 days per year, not including 11 paid holidays and 16 hours of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and much more!

Pay

Details on pay are not specified in this posting.

Schedule

This position will be based out of our West Lebanon, NH branch.

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Our Commitment to Belonging

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Equal Employment Opportunity and Affirmative Action Employer

Mascoma Bank is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.