Relationship Banker I

About the role

Join Mascoma Bank’s Retail Team as a Relationship Banker I and help us improve our clients' financial being. At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

Responsibilities

• Aid customers with daily banking needs including deposits and withdrawals.
• Build and enhance customer relationships by finding solutions to customer issues or enhancing their financial lives.
• Support customers through our products and services to make banking easy for them.
• Guide customers through account opening and application processes and prepare them for managing their finances.
• Demonstrate a helpful, friendly, positive attitude that makes customers happy with their choice of banking.
• Maintain a commitment to putting the Customer First in every interaction by owning the customer experience and striving for first contact resolution.
• Maintain a neat and orderly work area and ensure that all negotiable and confidential records are properly secured.
• Adhere to and uphold Mascoma Bank’s policies and procedures.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and enjoys working with people on a team.
• Flexibility in job schedules and work locations including Saturdays and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Qualifications

• None of the above requirements are mandatory for consideration.

Skills

• Customer service skills.
• Problem-solving abilities.
• Communication skills.
• Flexibility in scheduling.
• Confidentiality and security awareness.

Benefits

• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Pay

Competitive compensation.

Schedule

This position will be based out of our Keene, NH branch.

Why Mascoma Bank?

• Strong culture of belonging with a team that values creativity, new perspectives, and innovation.
• Community-first mindset. We care about our employees and the communities we serve.
• Competitive compensation.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.