Relationship Banker I

About the role

At First United Bank we are dedicated to building a culture of care in the communities we serve and committed to building lifelong, multigenerational relationships. We aim to educate, empower, and inspire each person to reach their highest purpose, realize their fullest potential, and accomplish their greatest success. Top candidates must be passionate about this mission, instilling it in their team and serving others—whether customers, employees, or community members.

Responsibilities

• Maintains a basic knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.
• Follows proper procedures accurately and efficiently for all customer‑servicing activities performed.
• Retains existing customers and develops new customer relationships.
• Serves as customers' single point of contact on all First United Bank products and services.
• Consistently meets and often exceeds performance goals and actively participates in all sales campaigns; promotes new products and services and educates customers and peers within the bank.
• Participates in all meetings, bank functions, and customer appreciation/community events as requested or assigned by supervisor.
• Consistently meets customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
• Identifies and matches customer product needs with First United Bank products and services by interviewing customers and discussing their financial needs, including making referrals to other staff members and departments to ensure customer needs are met.
• Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork is completed and entered on the computer system.
• Assists customers with routine questions and requests: balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfer, direct deposit, wire processing, coin processing, notary services, and privacy.
• Serves customers by processing a variety of transactions quickly with minimal or no errors according to established First United Bank policies and procedures; including but not limited to: accepting checks for cash and deposit; money orders, savings bonds, traveler’s checks, cashier’s checks, accepting and processing payments for loans and other services.
• Maintains appropriate drawer limits, performs cash verifications and vault duties.
• Verifies all transactions, places holds as appropriate and proves cash drawer upon completion of assigned shift to ensure compliance with First United Bank standards policies. Seeks assistance as needed to resolve proof discrepancies.