Relationship Banker - Houston West Sugarland area

About the role

Bank of America is guided by a purpose to help make financial lives better through the power of every connection. The company emphasizes responsible growth, inclusive workplace culture, and employee wellness. This position is open for the entire market, with the specific Financial Center location determined by business needs. New hires will train at one financial center and may later move to another location within a reasonable commuting distance, as permitted by law. The role involves engaging clients in the lobby to educate and assist them with self‑service resources such as mobile banking, online banking, or ATMs, processing cash transactions, and having deep conversations to understand clients’ financial and life priorities and connect them to appropriate solutions.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial‑center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities, including accurate and efficient processing of cash transactions.

Required Qualifications

• Enthusiastic, highly motivated self‑starter with a strong work ethic and focus on results.
• Collaborates effectively, building and nurturing strong relationships.
• Passionate, committed, and driven to improve clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Effective communicator, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable educating clients on simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Strong critical‑thinking and problem‑solving skills.
• Adheres to established processes, guidelines, laws, and regulations.
• Efficient time and capacity management.
• Flexibility to work weekends and/or extended hours as needed.

Desired Qualifications

• Bilingual – Spanish and/or Mandarin highly desired.
• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash‑handling experience.
• Bachelor’s degree or business‑relevant associate degree (e.g., business management, business administration, finance).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Schedule

1st shift (United States), 40 hours per week. Flexibility to work weekends and/or extended hours as needed.